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    Marketing Automation Support Specialist - México - Tiger Text

    Tiger Text
    Tiger Text México

    Encontrado en: Jooble MX O C2 - hace 1 día

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    Descripción

    Description :

    We are seeking a highly motivated and detail-oriented individual to join our Marketing Operations Team as a Marketing Automation Support Specialist in México city.

    In this role, you will be responsible for supporting the execution and optimization of marketing automation using MS Dynamics Marketing .

    What's in Mercer for you?

    • A company with a strong brand and results to match.
    • Opportunity to interact with different areas of Mercer and career growth.
    • Employee resource groups that provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and the client organisation.
    • Benefits package and benefits above and beyond those provided by law.

    What you will be rewarded with :

    • A competitive salary
    • Employee friendly policies
    • Health care and insurance for you and your dependants
    • Great work culture
    • Healthy Work life balance
    • A great working environment
    • Flexible benefits packages to suit your needs and lifestyle
    • Work from home 2 days a week / Office 3 days

    We will rely on you to :

    • Be responsible for developing and managing end user on-boarding, support, office hours and on-going training across the marketing organization.
    • Develop and manage on-going business process (eg. Lead management, privacy, consent, etc..) documentation including managing knowledge portal (wiki).
    • Oversee project management and task schedule for technical enhancements on cross-functional implementation teams.
    • Roll-out a roadmap of enhancement including partnering with various groups to gather technical requirements, training and communications.
    • Assist core system users designing complex marketing automation & reporting solutions for critical initiatives.
    • Work closely with the Demand Generation Team to ensure the successful delivery of targeted and personalized email communications.

    What you need to have :

    • Undergraduate Marketing degree or equivalent.
    • 3-5 years of experience in managing marketing automation system(s) (MS Dynamics is preferred, Marketo / Pardot experience is also desirable).
    • Experience developing business requirements and process documentation.
    • Strong familiarity with CRM (Client Relationship Management) systems (MS is preferred, Salesforce is also desirable).
    • Knowledge of GDPR (General Data Protection Regulation) and CAN-SPAM regulations
    • An analytical mindset with the ability to analyse and interpret campaign performance metrics.
    • Solid written and verbal communication skills with ability to communicate / translate complex concepts to non-technical audience.
    • Strong customer service orientation and relationship building skills can build credibility with all stakeholders as reliable, accurate, and resourceful conduit to ensure accurate and timely execution of information.
    • Ability to manage projects and multi-task in a fast-paced, deadline-driven environment.

    What makes you stand out :

    • Extensive experience using and managing event management, marketing automation and CRM systems.
    • Experience with IT (Information Technology) development processes related to CRM / marketing applications.
    • Familiarity with basic HTML / CSS / JS.
    • Demonstrated understanding / experiencing of organizational processes related to system operations and integration.
    • Proficiency with Microsoft Office Suite; especially PowerPoint and Excel : Filtering, VLOOKUP's, Pivot Tables, etc.

    Mercer

    #J-18808-Ljbffr
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