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    hr services analyst i - HERMOSILLO SONORA, México - TE Connectivity

    TE Connectivity
    TE Connectivity HERMOSILLO SONORA, México

    hace 4 días

    TE Connectivity background
    Descripción
    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

    Job Overview


    TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc.


    • Managing the transactions required to complete the hire process of LATAM TE employees.

    • Receives queries via telephone and case management ticketing system.

    • Conducts necessary classification, manages inquiries in case management system, documents and maintains accurate records and transfers inquiries to other parties within HR Services or outside of HR Services (HRBP/HRSP, COEs) as required.

    • Maintains and ensures all tickets, workflows and queries are addressed based on customer service level agreement (SLA)

    • Identifies and escalates priority issues and routes to appropriate team for quick resolution.

    • Partners with HR Services global regional teams as appropriate on cross regional activities and projects.

    • Diagnoses problems and coordinate resolution across stakeholders, including HRBP/HRSP, COEs and others.

    • Follows up on inquiries to ensure timely and accurate response and resolution to all requests

    • Solves problems that are unstructured and that may require conceptual critical thinking.

    • Provides solutions to inquiries that are often non-standard/non-routine and require some clarification and deep thinking.

    • Identifies and implements continuous process improvements to enhance service delivery.

    • Utilizes the knowledge base to assist with transactions and customer inquiry resolution.

    • Works with Content Management team to develop and update desktop procedures, scripts, FAQs, job aids to ensure a consistent experience for customers.

    • Adheres to HR Services metrics as determined by HR Services Leadership.

    • Ensures all activities are carried out as per the standard operating procedures (SOPs) of HR Services.

    • Ensures compliance with all relevant quality and statutory policies, procedures, and controls in the region

    • to guarantee employee adherence and legislative compliance.

    What your background should look like:

    • Bachelor's degree preferred (or equivalent).
    • Fluent level of English (Excellent oral and written communication skills).
    • Ability to communicate effectively to a variety of audiences.
    • Please submit your resume in English
    • Detail oriented and results driven.
    • Self-learner mindset and curious.
    • Ability to manage priorities against tight deadlines.
    • Effective problem-solving skills.
    • Strong customer service orientation.
    • Proficient with MS Office, especially with Excel (Dynamic Tables)
    • Familiarity with SharePoint or other Knowledge Management System

    Location: Hermosillo, Sonora.

    #LI-Onsite

    Competencies


    Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
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