- Have experience in Fintech companies.
- Help solve escalated issues through different channels.
- Troubleshoot-investigate-and-create detailed notes in the admin system.
- Provide follow-up calls to customers to troubleshoot issues as necessary.
- Create opportunities and options for customers interested in canceling/returning orders.
- 2+ years working as a Customer success agent / Customer representative.
- Previous experience managing B2B clients.
- Intermediate English.
- English professional proficiency (preferred).
- Patient pays attention to detail, a great communicator.
- Propose ideas and solutions based on customers' claims.
- Office / Google Drive (Advanced).
- CSS e.g: Zendesk or similar (Advanced).
- CRM e.g: Hubspot or similar (Intermediate).
- High level of quality and excellence in service, strong focus on understanding customer needs and solving with the highest levels of quality.
- Multitasker, ability to handle several tickets at the same time.
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Sales Coordinator
hace 20 horas
Marriott International, Inc Ciudad de México**Job Number** · **Job Category** Sales & Marketing · **Location** JW Marriott Hotel Mexico City, Andres Bello 29, Mexico City, Edomex, Mexico · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** · Follow all company pol ...
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Sales Coordinator
hace 4 días
Marriott International, Inc Ciudad de México**Job Number** · **Job Category** Sales & Marketing · **Location** JW Marriott Hotel Mexico City, Andres Bello 29, Mexico City, Edomex, Mexico · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** · Follow all company pol ...
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Sales Coordinator
hace 2 días
Marriott International, Inc Ciudad de México**Job Number** · **Job Category** Sales & Marketing · **Location** JW Marriott Hotel Mexico City, Andres Bello 29, Mexico City, Edomex, Mexico · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** · Follow all company pol ...
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Clerk-accounting
hace 2 días
Marriott International, Inc Ciudad de México**Job Number** · **Job Category** Finance & Accounting · **Location** JW Marriott Hotel Mexico City, Andres Bello 29, Mexico City, Edomex, Mexico · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** · Check figures, post ...
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Jw - Asistente de Sistemas
hace 6 días
Marriott International, Inc México**Job Number** · **Job Category** Information Technology · **Location** JW Marriott Cancun Resort & Spa, Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Quintana Roo, Mexico · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non ...
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Jw - Asistente de Sistemas
hace 1 semana
Marriott International, Inc México**Job Number** · **Job Category** Information Technology · **Location** JW Marriott Cancun Resort & Spa, Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Quintana Roo, Mexico · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non ...
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Jw - Asistente de Sistemas
hace 6 días
Marriott International, Inc México**Job Number** · **Job Category** Information Technology · **Location** JW Marriott Cancun Resort & Spa, Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Quintana Roo, Mexico · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non ...
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Coordinador (a) de Reclutamiento
hace 1 semana
Marriott International, Inc México**Job Number** · **Job Category** Human Resources · **Location** JW Marriott Cancun Resort & Spa, Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Quintana Roo, Mexico · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Manage ...
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Supervisor-systems
hace 1 semana
Marriott International, Inc Ciudad de México**Job Number** · **Job Category** Information Technology · **Location** JW Marriott Hotel Mexico City, Andres Bello 29, Mexico City, Edomex, Mexico · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** · Assist management ...
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Coordinador (a) de Marca y Cultura
hace 1 semana
Marriott International, Inc México**Job Number** · **Job Category** Human Resources · **Location** JW Marriott Cancun Resort & Spa, Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Quintana Roo, Mexico · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Manage ...
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Jw- Pintor
hace 20 horas
Marriott International, Inc México**Job Number** · **Job Category** Engineering & Facilities · **Location** JW Marriott Cancun Resort & Spa, Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Quintana Roo, Mexico · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** N ...
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Supervisor-systems
hace 2 días
Marriott International, Inc Ciudad de México**Job Number** · **Job Category** Information Technology · **Location** JW Marriott Hotel Mexico City, Andres Bello 29, Mexico City, Edomex, Mexico · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** · Assist management ...
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Jw - Agente de Servicio Al Huésped - Ays
hace 6 días
Marriott International, Inc México**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** JW Marriott Cancun Resort & Spa, Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Quintana Roo, Mexico · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position ...
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Representative-sales
hace 1 semana
Marriott International, Inc Ciudad de México**Job Number** · **Job Category** Sales & Marketing · **Location** JW Marriott Hotel Mexico City, Andres Bello 29, Mexico City, Edomex, Mexico · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** · Report accidents, inju ...
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Mcr - Coordinador (a) de Recursos Humanos
hace 6 días
Marriott International, Inc México**Job Number** · **Job Category** Human Resources · **Location** Marriott Cancun Resort, Boulevard Kukulcan Km 14.5, Retorno Chac L-41, Zona Hotelera, Cancun, Quintana Roo, Mexico · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Mana ...
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Coordinador(a) de Ventas Grupos
hace 1 semana
Marriott International, Inc México**Job Number** · **Job Category** Sales & Marketing · **Location** Marriott Cancun An All-Inclusive Resort, Boulevard Kukulcan Km 14.5, Retorno Chac L-41, Zona Hotelera, Cancun, Quintana Roo, Mexico VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** ...
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Agente de Servicio Al Huésped Ays
hace 6 días
Marriott International, Inc México**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Marriott Cancun An All-Inclusive Resort, Boulevard Kukulcan Km 14.5, Retorno Chac L-41, Zona Hotelera, Cancun, Quintana Roo, Mexico VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · ...
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Ejecutivo(a) de Ventas Tour
hace 1 semana
Marriott International, Inc México**Job Number** · **Job Category** Sales & Marketing · **Location** Marriott Cancun An All-Inclusive Resort, Boulevard Kukulcan Km 14.5, Retorno Chac L-41, Zona Hotelera, Cancun, Quintana Roo, Mexico VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** ...
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Jw- Coordinador(a) de Imss y Beneficios
hace 6 días
Marriott International, Inc México**Job Number** · **Job Category** Human Resources · **Location** JW Marriott Cancun Resort & Spa, Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Quintana Roo, Mexico VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type* ...
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Attendant-uniforms
hace 6 días
Marriott International, Inc Ciudad de México**Job Number** · **Job Category** Housekeeping & Laundry · **Location** JW Marriott Hotel Mexico City, Andres Bello 29, Mexico City, Edomex, Mexico · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** · Distribute clean ...
Descripción
We are looking for a Customer Happiness Associate who will:
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Usuarios de profesión Customer Happiness Associate en Mexico City
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Natalia Sotelo
Social Media Manager | Digital Marketing
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Monica Gonzalez
Customer Service Agent
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Kasimir Friederich
Experienced generalist in venture building