- Provides Workday subject matter functional expertise for day-to-day support including data uploads (EIB), testing and other troubleshooting support
- Identify and escalate complex inquiries or cases to tier 3 support, as needed by forwarding tickets
- Distinguish system support tickets from functional related tickets through Magna's ticketing system
- Conduct system audit and notify responsible persons of discrepancies and/or errors to maintain and improve data integrity
- Administer and audit Workday user security access
- Understand and be familiar with the existing business process flows
- Assist with coordination and delivery of end user training as necessary to support the effective use of Workday
- Assist with ongoing communication to end users regarding system updates/releases, as well as new functionality
- Run and schedule simple custom reports, as required
- Prepare reports and system analytics as necessary to support HR Programs, as assigned
- Act as the liaison between HR teams and Magna Corporate Systems Administrators to ensure ongoing continuous improvement of system effectiveness and the timely resolution of problems
- Assist with system testing as needed when new configuration/minor changes are to be rolled out
- Translate business requirements into functional requirements
- Assist with projects and other duties as required
- Completion of University degree
- 2-3 year's Workday functional experience
- Strong Spanish language and cultural skills
- Strong attention to detail
- Strong verbal and written communication skills
- Strong analytical mind; demonstrated critical thinking and analytic skills with strong problem solving and troubleshooting skills
- Ability to accurately collect information in order to understand and assess the clients' needs and situation
- Excellent collaborator and a team player
- Well-developed root-cause analytical skills with the ability to configure and troubleshoot issues and defects
- Ability to prioritize workload and provide timely follow-up and resolution
- Ability to manage confidential and sensitive employee information
- Understanding of HR operations and experience in employee data management
- Ability to understand business priorities and align technology opportunities
- Ability to set priorities in a fast-paced environment
- Focus on quality and customer service
- Preferred: Workday Functional Certifications; Workday Pro certification in one or multiple HCM modules, AMS experience
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Workday Functional Analyst - San Pedro Garza García, México - Magna
Descripción
Group Description
At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We're the only mobility technology company and supplier with complete expertise across the entire vehicle.
We are committed to quality and continuous improvement because our products impact millions of people every day. But we're more than what we make. We are a group of entrepreneurial-minded people whose collective expertise gives us a competitive advantage. World Class Manufacturing is a journey and it's our talented people who lead us on this journey.
Role Summary
The Workday Functional Analyst will be responsible for providing Tier 2 support for our divisional teams to ensure effective data quality & auditing, training and knowledge transfer on Workday key concepts. The role requires effective troubleshooting and defect resolution of issues that arise in Workday and any downstream integrations. Workday modules include: Core HCM, Compensation, Talent Management, Absence Management, Benefits (for NA).
Key Responsibilities
Key Qualifications/Requirements
