- Leading the Customer Success Management organization in Mexico (
- Customer facing, local representation of the Customer Organization North America in Mexico providing local leadership to the team (matrix set-up for test engineering and quality assurance)
- Customer relationship management including full program responsibility with both, existing and new customers, in North America
- Effective portfolio management focusing on growth, profitability and cash flow (profit & loss responsibility and NWC management)
- People & organization development: implementation of target operating model including further development of key roles, competencies and interfaces to business support functions and operations organization (procurement & production)
- Establish strong local Customer Success Management leaders/team (coaching & mentoring) in close collaboration with the North American Management Team
- Collaboration with colleagues in other region in support of the Mexican business
- Positioning and representing the company experience with customers
- +5 years of experience in a similar position
- Managing a P&L in a similar industry
- Sales & marketing of industrial services / customer experience environment
- Strong program management competencies in technology services environment
- Proven track-record in a similar role in the industrial services industry (like EMS)
- Negotiation with customers (pricing/contracts)
- Strong leadership and communication
- Strong business process mindset / understanding of information systems (SAP) and business intelligence tools (Qlik), KPI Management
- Financially savvy (pricing, profitability, growth)
- Languages: Spanish (native) & English (business fluent)
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Sr Program Manager - Ciudad Juarez, México - North American Production Sharing, Inc.
Descripción
We are looking for a Sr. Program Manager for an EMS.
Requirements: