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Tlaquepaque

    Cash Collection Analyst - Tlaquepaque, México - Hewlett Packard

    Hewlett Packard
    Hewlett Packard Tlaquepaque, México

    hace 2 semanas

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    Descripción

    _ Responsibilities:
    _
    • Analyzes and recommends customer credit limits based upon credit scores.
    • Investigates potential credit fraud and works closely with internal security and business partners to resolve.
    • Resolves credit issues independently.
    • Negotiates down payment with customers and HP sales staff to allow customer to purchase above their credit limit.
    • Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.
    • Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.
    • Recognizes trends for non payment and resolves issues by engaging internal partners.
    • Initiates the dispute resolution process with internal HP partners and follows issue and ensures resolution for HP and customer.
    • Analyzes at risk customers and recommends account strategies to prevent delinquencies.

    _ Education and Experience Required:

    _
    • First level university degree with a focus in business or economics recommended or equivalent experience.
    • Typically 2 4 years of experience in collection.

    _ Knowledge and Skills:

    _
    • Intermediate written and verbal communication, negotiation, and conflict resolution skills.
    • Intermediate accounting knowledge.
    • Intermediate problem solving skills.
    • Basic computer skills.
    • Intermediate prioritization skills.
    • Basic understanding of risk mitigation tools.
    • Intermediate understanding of HP's order management process.
    • Intermediate understanding of HP's dispute management process.
    • Intermediate understanding of collection processes and financial concepts.
    • Intermediate influence skills.
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