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    Senior Business Systems Analyst, EXS - Mexico City, México - Zendesk

    Zendesk
    Zendesk Mexico City, México

    hace 23 horas

    Default job background
    De jornada completa
    Descripción

    Job Description

    Who we're looking for

    Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk we encourage growth, innovation and believe in giving back to the communities we call home.

    We are looking for a person who thrives in a multi-project, multifaceted and lively environment to help lead an outstanding and exciting opportunity. Zendesk's Employee Experience Applications team is driving to define how we use technology in our digital workplace. To help us achieve our goals, you should be a successful and experienced business systems analyst with a proven background in change management and managing leading SaaS applications.

    What you'll be doing

    • Provide administration oversight for day-to-day activities in various SaaS tools as assigned.
    • Partner with the Employee Experience Applications Leadership team, IT Support Teams and business users to support, grow and mature the operational effectiveness of our project management tools and adjoining technologies in the collaboration ecosystem.
    • Conduct analysis on applications managed by the Employee Experience Applications team, identify areas for improvements, consolidations, or standardizations and present to leadership
    • Complete software selection assessment and application score cards as needed
    • Build out governance framework for applications and collaboration at Zendesk
    • Assist in change management efforts related to sunsetting or migrating applications
    • Create framework for application renewals - standardized audits and reporting

    What you bring to the role

    • 4+ years of Business Systems Analysis roles (plus if detailed Project Management and Change Management experience)
    • 2+ years of consulting experience
    • Skills to work independently and in a large project team setting
    • Critical thinker and problem-solving skills
    • Demonstrable ability to work autonomously, manage and lead small to medium projects or parts of larger programs requiring program management involvement
    • Self-motivated with the ability to not only work in a group/individual setting, but able to drive action and independently with little to no direction
    • Passionate about process optimization and system implementations

    #LI-WO1

    Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

    Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

    Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

    Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

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