Trabajos
>
Mexico City

    Technical Support Analyst - Mexico City, México - Clarivate

    Clarivate
    Clarivate Mexico City, México

    hace 3 días

    Default job background
    De jornada completa
    Descripción

    We are excited to bring on a new Technical Support Analyst to join our growing team at Clarivate As first point of contact, you will be responsible for all inbound customer inquiries and providing expertise to customers, distributors, and internal stakeholders. Your main purpose is to diagnose and resolve both technical and product functional inquiries. You will be responsible for proactive, seamless customer service in response to client service requests received via multiple channels for the assigned product family. You will collaborate internally with regional departments, deliver exceptional service by investigating, reporting, and documenting customer issues and/or enhancement requests while ensuring that both internal and external stakeholders are updated as appropriate. Working closely with senior team members, you will actively participate in discussions to optimize the customer experience. If this sounds like an opportunity you are interested in, then we would love to talk to you

    About You – experience, education, skills, and accomplishments

  • Bachelor's degree or equivalent, relevant work experience
  • 3 years of client services or related experience
  • 3 years of experience in a software application support role, or as a systems librarian or other technical librarian role
  • Must be fluent in English and Spanish

    • It would be great if you also had...

  • Proven skills with MS Office Suite of products
  • High analytical abilities and an integrated perspective
  • Ability to communicate in both technical and non-technical language with customers and co-workers
  • Ability to learn new software products quickly and to adapt to changes in delivered services
  • Self-motivation and ability to maneuver in a multitasking environment
  • Independence, initiative, and ability to learn and follow through on tasks
  • Ability to work under pressure
  • Experience working with libraries or in higher education
  • Familiarity with HTML, CSS, SQL and data interchange formats like XML or JSON
  • Experience working with Salesforce or Atlassian JIRA

    • What will you be doing in this role?...

  • Analyzing customer cases and responding promptly to customers on these cases.
  • Determining which customer cases should be reported to the Rapido development team as defects.
  • Linking customer cases to existing development defects that match the customer's reported issue.
  • Handling re-indexing procedures to fix data issues for customers.
  • Creating defect reports for the Rapido development team's review in Jira.
  • Providing assistance with 'System Down' issues during normal business hours.

    • About the Team

    The LATAM Support Team supports Ex Libris' library related products, used by libraries world-wide. The team consists of analysts in Peru, Chile, Brazil, Colombia and Mexico, and sits within the larger Ex Libris Support Department, part of Clarivate's Customer Care organization.

    We support organizations not only from Latin America, but also the Caribbean and other Spanish and Portuguese speaking institutions around the globe. Join us in this marvelous adventure.

    Hours of Work

  • Full time, permanent
  • Although duties are typically performed during normal business hours, occasional off-hours may be required
  • Hybrid position

    • At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

  • Odoo, Inc.

    Application Support Analyst

    hace 5 días

    Odoo, Inc. Ciudad de México

    ¿Te apasiona la tecnología y el servicio al cliente? · Buscamos un _Application Support Analyst _para unirse a nuestro equipo en una empresa innovadora y en constante crecimiento. Como parte de este papel, ayudarás a nuestros clientes a sacar el máximo provecho de nuestros produc ...

  • Odoo, Inc.

    Functional Support Analyst

    hace 1 semana

    Odoo, Inc. Ciudad de México

    Como _**Functional Support Analyst **_ colaborarás con varios equipos para hacer felices a nuestros clientes actuales y potenciales así como a nuestros compañeros, encontrando de forma estratégica las mejores soluciones a sus incidencias. · Tu misión consistirá en ayudar a los us ...

  • Citi

    Apps Support Sr Analyst

    hace 2 días

    Citi Ciudad de México

    El Analista Sénior de Soporte de Aplicaciones es una función profesional de un empleado experimentado. Aplica profundos conocimientos sobre la disciplina al contribuir con el desarrollo de nuevas técnicas y la mejora de los procesos y el flujo de trabajo para el área o función. I ...

  • Colektia

    IT Support Analyst Jnr

    hace 6 días

    Colektia Ciudad de México

    Colektia es la primera empresa de cobranza basada en inteligencia artificial y considerada una de las startups con mayor oportunidad de crecimiento en Latinoamérica. Estamos buscando personas que quieran construir algo memorable. · Si te gustan los retos y deseas llevar tu desarr ...

  • ABBVIE

    Business Intelligence Support Analyst

    hace 1 semana

    ABBVIE Ciudad de México

    Liderar procesos claves del área de In Field Team Excellence como la obtención y análisis de base de datos (GSDT, PMM, OCH, INEFAM PULSE, etc.), para la medición de indicadores de desempeño: Market Share, crecimiento, índice de evolución, CAGR, etc. integrando dicha información e ...

  • Odoo Technologies

    Customer Support Analyst

    hace 1 semana

    Odoo Technologies Miguel Hidalgo, México

    **Vacante para la empresa Odoo Technologies en Miguel Hidalgo, Ciudad de México**: · Estamos en busca de un Analista de Soporte al Clientepara unirse a nuestro equipo en México · **La posición es 40% trabajo remoto y 60% trabajo presencial en nuestra oficina ubicada en colonia Gr ...

  • Odoo, Inc.

    Functional Support Analyst

    hace 1 semana

    Odoo, Inc. Tlahuac, México

    Como analista de soporte al cliente colaborarás con varios equipos de servicio para encontrar, de forma estratégica, las mejores soluciones a los problemas de nuestros clientes actuales y potenciales, así como de nuestros compañeros. · Al llegar una solicitud de un cliente a trav ...

  • Citi

    Business Support Office Analyst Comm Cards- C11

    hace 9 horas

    Citi Ciudad de México

    El Analista Intermedio de Planificación y Análisis de la Unidad de Negocio (Business Planning & Analysis, BP&A) es una función profesional de un empleado en desarrollo. Se ocupa de la mayoría de los problemas de forma independiente y tiene cierta libertad para resolver problemas ...

  • Trisept Solutions

    Customer Support Analyst

    hace 5 días

    Trisept Solutions México

    At Apple Leisure Group we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world. · Grow your caree ...

  • Trisept Solutions

    Customer Support Analyst

    hace 1 semana

    Trisept Solutions México

    At Apple Leisure Group we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world. · **A successful ...

  • Warner Bros. Discovery

    Analyst, Application Support

    hace 9 horas

    Warner Bros. Discovery Ciudad de México

    **_Every great story has a new beginning, and yours starts here._** · **_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._** · **Who We Are ** · When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, ...

  • Cambridge University Press & Assessment

    Tech Support Analyst

    hace 3 días

    Cambridge University Press & Assessment Ciudad de México

    **Salary**: Competitive · Location: Mexico · Contract: Permanent · We are Cambridge University Press & Assessment (CUPA), a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge. · We are looking for a Tech Support Analyst t ...

  • Bentley Systems

    Customer Support Analyst

    hace 1 semana

    Bentley Systems Ciudad de México

    **Customer Support Analyst** · **Location**: Home-Based Mexico / Remote. · **Position Summary**: · We are seeking a talented individual to join our successful team of **User Support** providing technical support to Bentley's user base in North and South America. This position ser ...

  • Bayer

    Accrural Support Analyst

    hace 1 semana

    Bayer Ciudad de México

    **Bayer es una compañía global con competencias centradas en los campos de las ciencias de la vida de la salud y la agricultura. Sus productos y servicios están diseñados para beneficiar a las personas y mejorar su calidad de vida. En Bayer tienes la oportunidad de ser parte de u ...

  • TD SYNNEX

    Technical Support Analyst

    hace 1 semana

    TD SYNNEX Ciudad de México

    The Security Ops Center (SOC) Engineer - Level II is responsible for implementing and supporting security technology solutions globally. · Leads or serves as multi-discipline technical resource in IT security projects intended to continually improve the security infrastructure an ...

  • Adenza

    Cloud Support Analyst

    hace 2 días

    Adenza Ciudad de México

    Division Overview · Customer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on ...

  • ICON plc

    Application Support Analyst

    hace 3 días

    ICON plc Ciudad de México

    At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives. · Our 'Own It' culture is driven by four key values that bring us together as individuals ...

  • PUMA

    Analyst IT Retail Support

    hace 1 día

    PUMA Ciudad de México

    **YOUR TALENT**: · Conocimiento en business intelligence, EDI e interfaces. · Enfocado a la automatizacipon de procesos. · **YOUR MISSION**: · Indispensable manejo de base de datos SQL. · Se requiere experiência dando soporte a sistemas de Punto de Venta (de preferencia Retail Pr ...

  • Odoo, Inc.

    Functional Support Analyst

    hace 1 semana

    Odoo, Inc. Ciudad de México

    Odoo is the world's top open-source ERP SaaS software, and Technical Support is the key to our future success Technical Support Specialists coordinate with various service teams to strategically find the best solutions for businesses that use our software. · This role collaborate ...

  • KAVAK Careers

    Tech Support Senior Analyst

    hace 2 días

    KAVAK Careers Lerma de Villada, México

    Si quieres pertenecer a un equipo que mueve la operación tanto nacional como internacional, KAVAK es tu lugar. **Somos la startup privada de mayor valuación de Latam** y el 1.er unicornio Mexicano. Invertimos en talento, ideas, infraestructura y tecnología para seguir revoluciona ...