- Support the IT and Telecommunications Infrastructure for the specified Area/site ensuring the utilization of Hardware, Software and Communication Systems are consistent with the Global IT strategy.
- Onsite support, working closely with centrally provided IT services including design, operations and service desk to meet the agreed service levels.
- Build the relationship between IT and the Business to become the recognized and valued partner for the delivery of IT Service.
- Provide information and assist IT Service Delivery Supervisor when requested
- Follow and enforce Emerson policies regarding IT management, security, standards and procedures
- Assists users with business proposal generation, regarding our standards and policies
- Always ensure optimum support for end-users within agreed service levels
- Ensure that relevant IT documentation is maintained and up to date
- Support and maintain the IT Infrastructure security standards to be compliant with the Emerson security policy
- Support and maintain the IT Infrastructure systems and data access – to be managed in collaboration with Service Desk
- Support and maintain the IT Infrastructure backup and recovery including Disaster Recovery Planning
- Support and maintain the IT Infrastructure asset management – including Hardware lifecycle management and SW licensing
- Support and maintain the IT Infrastructure audit compliance
- Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote)
- Uses ServiceNow as the central point for all IT issues and service requests
- Establish good working relationship with users and other sources of support and assistance
- Build the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service. All provided services must be aligned to Enterprise IT objectives and requirements.
- College/University degree in a related field or experience may be considered in lieu of formal education
- 0-3 years' experience within a general IT environment
- Uses basic understanding of the IT Field: VMware ESXi / VCenter knowledge Windows Server 2012/2016/2022 Cisco networking knowledge Active Directory, GPO & policy design and support Security & Compliance tools (. MECM, WSUS, FireEye, CrowdStrike) IP networking administration and services including DNS, DHCP
- Independently completes diverse tasks of the job and applies and enhances knowledge and skill in: Microsoft Windows Operating Systems Language: English
- Performs without assistance for: Spanish Language
- Availability to travel in the designated area/country
- Flexible towards working hours for maintenance activities
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IT Service Delivery Analyst - Nezahualcóyotl, México - emerson
Descripción
This is an IT Support position within the LATAM Enterprise IT Team based in Metepec, with the following main responsibilities:
Specific Responsibilities
Planning & Administration
IT Infrastructure & Support:
Communication:
Requirements:
Education:
Experience:
Skills/Knowhow:
Other Requirements:
Usuarios de profesión IT Service Delivery Analyst en Ciudad Nezahualcoyotl
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Julio Cesar Mondragon Tavares
IT Technician
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German Arechiga
Service Delivery, Customer Success,Technical Sales