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    Technical Support Engineer - México - Sangfor Technologies (Singapore) Pte. Ltd.

    Sangfor Technologies (Singapore) Pte. Ltd.
    Sangfor Technologies (Singapore) Pte. Ltd. México

    hace 1 semana

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    Descripción

    About us: Sangfor Technologies is a leading global vendor of IT infrastructure solutions, specializing in Cloud Computing & Network Security with a wide range of products & services including Hyper-Converged Infrastructure, Virtual Desktop Infrastructure, Next-Generation Firewall, Internet Access Management, Endpoint Protection, Ransomware Protection, Managed Detection and Response, WAN Optimization, SD-WAN, and many others

    Responsibilities:

    • Provide level 2 technical support for Sangfor products to APAC and EMEA customers.
    • Respond, follow up, and resolve customer issues promptly (within documented SLA).
    • Take responsibility for customer satisfaction and the overall success of the TAC.
    • Leading internal escalations and communicating with the Sales, Pre-sales, and R&D teams
    • Create technical documentation to improve internal and external technical knowledge.

    Requirements:

    • Good Knowledge in general networking - TCP/IP 7 Layer OSI, routing/switching, router ACL, WAF, VLAN and etc.
    • Advanced troubleshooting knowledge in different operating systems (e.g. Windows, UNIX, LINUX)
    • Experience in virtualization technologies such as Vmware, KVM, and Openstack is strongly preferred.
    • Basic scripting skills with Python, Perl, or Shell would be an advantage.
    • Effective writing and communication skills in English
    • Excellent collaboration and proven teamwork abilities
    • Positive, communicative, and customer-oriented attitude

    Technical Presales Engineer (MY) - Malaysia

    #J-18808-Ljbffr
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