- Building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and finding solutions on improving payments and accelerating cash flow
- Sending consolidated account statements, to our AP contacts, who are usually part of centralized teams
- Logging the disputes raised by the customers and follow up with internal and external stakeholders for resolution
- Conducting critical call with different Order Management groups, in order to review the status of the disputes, negotiate and agree in resolution timelines
- Having Ad hoc calls with Accounts Payable representatives for different Accounts Receivable reconciliations
- Following up with Customers' Requestors (POs' creators) in order to obtain a faster resolution on different cases
- Communicate and have a close partnership with Credit Analysts, Sales, Account Management teams to take appropriate Financial decisions
- Escalating up to Director and VP level the cases without a clear resolution path
- Leading and/or participating in business enhancement projects across countries/ regions
Join us if you have: - Bachelor or master's degree in Finance, Administration, business, economics or similar
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Advanced English language skills. - 2-4 years of experience in collection, customer service, accounts payable or receivable
- Understanding of collection strategies and financial concepts
- Good communication, negotiation, and conflict resolution skills
- Ability to build relationship across teams and cultures
- Understanding of Quote to Cash processLI
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Hewlett Packard Tlaquepaque, MéxicoAt HP, talent is our criteria. Join us in reinventing the standard for diversity and inclusion. Bring your awesomeness, and just be youAs a Collections Analyst within our Global Direct Collection Team, you will be building a strategic relationship with customers, understanding th ...
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Cash Collections Analyst - Tlaquepaque, México - Hewlett Packard
Descripción
As a Collections Analyst within our Collection Team, you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and finding solutions on how to improve HP and customer interlock and accelerating cash-flow.What will your day consist of?