- Organize and maintain all regional HR information in Global People Services' (GPS) knowledge management system (ServiceNow) to provide employees, managers and HR with easy, direct access to HR solutions.
- Lead and complete the migration of current HR information and knowledge resources (e.g., policies, guides, articles) into ServiceNow.
- Implement knowledge management operating guidelines, defining owners and standards for creating, updating, approving and retiring global and local knowledge articles.
- Engage GPS region leaders and Communities of Expertise members in creating HR information that is relevant and easy to understand, editing content to improve clarity. Deliver training to HR content creators.
- Manage and report knowledge content and employee and manager self-service utilization through appropriate metrics, recommend and implement actions to improve utilization.
- Develop and manage job-related knowledge content and training for GPS team members to improve operational efficiency.
- Manage and continuously improve GPS new hire onboarding program to accelerate employees' integration into the company and enable them to consistently provide high quality HR solutions.
- Proactively identify HR information gaps and/or internal GPS learning gaps and take actions to resolve.
- Create innovative communications focused on the end user, promoting Global People Services and driving adoption of self-solve.
- Collaborate with global peers to drive enterprise-wide improvements in knowledge management, training & communications
- Actively participate in forums for Workday & ServiceNow enhancements to improve employee experience
- Provide recommendations to improve employee portal and expand employee and manager self-service transactions
- University Degree (or equivalent) & 7+ years of relevant experience in Human Resources, Knowledge Management, and Learning & Development OR Post-graduate Degree & 5+ years of relevant experience.
- Working experience in either HR Project Management, HR System Implementation / System Management, HR Operations (HR Analyst / HR Advisor).
- Excellent oral and polished written communication skills in English and Spanish, with expertise in editing content and articulating complex concepts simply and effectively.
- Experience using ServiceNow or similar platforms for knowledge management purposes, including creating multi-language and role-specific knowledge articles, as well as monitoring knowledge quality and relevance.
- Strong planning, organization, and project management skills with proven result orientation.
- Keen attention to detail and the ability to work in ambiguous environments, taking the initiative to drive plans independently.
- Experience in change management, including performing impact analysis and creating communications plans.
- Experience in developing and delivering training content.
- Proficiency in working collaboratively across different teams with varying job levels and functions within HR.
- Proficient in third language.
- Proficient SharePoint user.
- HRSCC experience.
- Substantial knowledge of Carrier organization, programs or systems to make enhancements within job area.
-
Manager, HR Knowledge Management, Training and
hace 14 horas
Carrier Santa Catarina, México**Country**: · Mexico · **Location**: · LOC5017: Carrier - Finance Shared, Galeana 469 Ote, Santa Catarina, 66350 Mexico · **Role Responsibilities**: · - Organize and maintain all regional HR information in Global People Services' (GPS) knowledge management system (ServiceNow) to ...
-
Hr Ops Manager, Knowledge Management
hace 1 día
Carrier Global Corporation Santa Catarina, MéxicoCountry: · MexicoLocation: · LOC5017: Carrier - Finance Shared, Galeana 469 Ote, Santa Catarina, 66350 MexicoRole's Responsibilities:Organize and maintain all regionalHR information in Global People Services' (GPS) knowledge management system (ServiceNow) to provideemployees, m ...
-
HR Ops Manager, Knowledge Management
hace 3 días
Carrier Santa Catarina, México De jornada completaCountry: · Mexico Location: · LOC5017: Carrier - Finance Shared, Galeana 469 Ote, Santa Catarina, 66350 Mexico Role's Responsibilities: · Organize and maintain all regionalHR information in Global People Services' (GPS) knowledge management system (ServiceNow) to provid ...
-
Accounting Manager
hace 6 días
PSC Industries Santa Catarina, México**PSC Industries** · Accounting Manager - Santa Catarina, Nuevo León México · PSC Industries in looking for an Accounting Manager for our Santa Catarina, Nuevo Leon, Mexico location. · **Responsibilities**: · - This position reports to the Accounting Manager in USA. · - Understan ...
-
Accounting Manager
hace 5 días
PSC Industries Santa Catarina, MéxicoPSC Industries is looking for an Accounting Manager for our Santa Catarina, Nuevo Leon, Mexico location. · **Responsibilities**: · - This position reports to the Accounting Manager in the USA. · - Understanding of the Mexican Accounting Principles. · - Responsible for monthly, qu ...
-
Sr. Buyer, Construction Projects
hace 1 semana
Seres Leading SA de CV Santa Catarina, México**Key Responsibilities**: · Responsible of the procurement of all Capex investment such as (construction, equipment, machinery, automatization, packaging, process, etc.) - Spend ~30 M USD. · Implement supply base strategy - Assess and develop suppliers to meet business needs and ...
-
Manager Manufacturing Engineering
hace 14 horas
Caterpillar Santa Catarina, México**Career Area**:Manufacturing**: · **Your Work Shapes the World at Caterpillar Inc.** · When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who a ...
-
Vertiv Co. Santa Catarina, México**JOB SUMMARY & ACCOUNTABILITIES**: · The Senior Production Supervisor / 2 nd Shift coordinator will be responsible for the overall safety, quality, service, cost productivity, and employee morale of the assigned department. This can be a production line or manufacturing cell, a ...
-
Manager Manufacturing Engineering
hace 1 semana
Caterpillar Santa Catarina, México**Career Area**: · Manufacturing · **Your Work Shapes the World at Caterpillar Inc.** · When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who a ...
-
Manufacturing Engr Manager
hace 5 días
Caterpillar Santa Catarina, México**Career Area**: · Manufacturing · **Your Work Shapes the World at Caterpillar Inc.** · When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who a ...
-
Credit Clerk
hace 1 día
International Paper Santa Catarina, MéxicoResponsibilities: This position is responsible for the timely delivery of invoices and resolution of general ranges of accounts. This includes sending invoices in a timely manner despite customer's requirements and working to arrange addition invoice delivery requirements. Other ...
-
Category Buyer Ii
hace 2 días
Caterpillar Santa Catarina, México**Career Area**: · Procurement · **Your Work Shapes the World at Caterpillar Inc.** · When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are ...
-
EHS Coordinator
hace 5 días
Siemens Santa Catarina, MéxicoWe are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus togethe ...
-
Manager Facilities Engineering
hace 1 día
Caterpillar Santa Catarina, México**Career Area**:Manufacturing**: · **Your Work Shapes the World at Caterpillar Inc.** · When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who a ...
-
Associate Purchasing Analyst
hace 4 días
Caterpillar Santa Catarina, México**Career Area**:Purchasing & Procurement**: · Your Work Shapes the World at Caterpillar Inc. · When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builder ...
-
System, Server
hace 1 semana
El Grande Group Santa Catarina, México_**Profile**:_ · We are looking for a System Engineer with strong knowledge of systems and networking software, hardware, and networking protocols. · Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or ...
-
Working Capital
hace 2 días
AGP GLASS Santa Catarina, MéxicoThe AGP Group is a world-leading and specialized glass manufacturer. Our company guarantees world-class technology and the highest level of innovation in glazing solutions. More than 20 renowned automobile manufacturers rely daily on the know-how of our 7 high-tech production pla ...
-
Quality Systems Manager
hace 1 día
International Automotive Components Santa Catarina, MéxicoIAC group is a fast-paced, high-energy environment, so naturally we are looking for an associate who is a relationship builder, an excellent analytical thinker, intuitive to business needs, and someone who can effectively communicate in challenging situations creating win-win sce ...
-
Suuply Chain Manager
hace 3 días
AT Monterrey Santa Catarina, México(Santa Catarina Plant) SANHUA ATI Monterrey Requests: · Description · - Responsible for driving inventory reduction to target levels through analysis and collaboration with the planning team · - Responsible for driving on time delivery through analysis and collaboration with prod ...
-
Distribution and Logistics Manager
hace 1 semana
Caterpillar Santa Catarina, México**Career Area**:Logistics**: · Your Work Shapes the World at Caterpillar Inc. · When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creat ...
HR Ops Manager, Knowledge Management - Santa Catarina, México - Carrier
Descripción
Country:
MexicoLocation:
LOC5017: Carrier - Finance Shared, Galeana 469 Ote, Santa Catarina, 66350 MexicoRole's Responsibilities:
Role's Purpose:
As a knowledge manager, you will define the content/knowledge management strategy together with the HR organization and focus on developing, auditing and maintaining high quality content for employees, managers and HR. We are looking for an individual who thrives in a dynamic, forward looking environment and finds meaning in sharing knowledge, building and delivering internal training programs, and developing communications which promote Global People Services' capabilities. A successful team member will be energized by leveraging technology to educate and enable self-service solutions, always with the employee experience in mind.
Profile Overview:
The HR Ops Manager position may manage moderately sized projects or processes and is typically viewed as a subject-matter expert within their discipline. Requires advanced to expert knowledge of work area typically obtained through advanced education combined with experience. May have broad knowledge of project management. Problems faced are difficult and often complex. Minimal oversight from manager. Influences others regarding policies, practices and procedures. Works to achieve day-to-day objectives with significant impact on work area. Provides measurable input to new products, processes or standards in operational plans in order to implement business strategies. May manage moderately sized projects or processes with moderate impact on the achievement of discipline results. Works to influence parties within and outside of the job function at an operational level regarding policies, procedures, and practices.
Must have:
Nice to have:
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Job Applicant's Privacy Notice:
Click on this link to read the Job Applicant's Privacy Notice
