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    Customer Care Analyst II - Monterrey, México - Regal Rexnord

    Regal Rexnord
    Regal Rexnord Monterrey, México

    hace 3 semanas

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    De jornada completa
    Descripción

    Position Summary:

    Advances the customer experience through direct handling on assigned accounts involving navigation activities connected to forecasting, scheduling, quality, pricing and warranty.

    Major Responsibilities:

  • Ensures that customer questions and problems are addressed in a satisfactory and timely manner with adherence to customer specifications. Ensures continuous specifications. Ensures continuous improvement and customer care quality metrics are met.
  • Ensure quotes provided to customers are accurate and consistent. Ensures appropriate follow up with customers.
  • Resolves complex customer concerns.
  • Provides warranty customer support. Works with sales team and customers directly to bring issues to resolution. Balances customer satisfaction and cost within boundaries of warranty policy.
  • Provide direction to account managers (inclusive or key and executive account stakeholders) on appropriate methods for product pricing, sourcing and distribution. Calls upon specific accounts assigned.

    • Required Education / Experience / Skills:

  • Bachelor's Degree in Business Administration, International Commerce, Engineering, or related field
  • 1+ Years of Experience
  • Green Belt Certification preferred.
  • Proficiency with Microsoft Office Products and ERP system (Oracle preferred)
  • Superior interpersonal and written communication skills

    • Travel: 40%

    Language: Must be bilingual (Spanish and English)

    About Regal Rexnord

    Regal Rexnord's 30,000 associates around the world help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company's electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company's automation offering, comprised of controllers, drives, precision motors, and actuators, controls motion in applications ranging from factory automation to precision tools used in surgical applications.

    The Company's end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

    Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord is headquartered in Milwaukee, Wisconsin and has manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit

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