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    Customer Master Administrator LATAM - Ciudad de México - MX19 Alcon Laboratorios S.A. De C.V. Company

    MX19 Alcon Laboratorios S.A. De C.V. Company
    MX19 Alcon Laboratorios S.A. De C.V. Company Ciudad de México

    Encontrado en: Talent MX C2 - hace 1 semana

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    De jornada completa
    Descripción

    As a Customer Master Administrator LATAM is responsible for administration and maintenance of external customer master data and the execution of data governance policies and procedures in Salesforce and SAP systems.

  • Creation and Modification of Customer and Professional Accounts in Salesforce
  • Creation and Modification of Commercial Accounts in Salesforce & SAP
  • Assignment and Deallocation of Territories for commercial Sales Force for all types of accounts in Salesforce
  • Affiliation and Disenrollment for Customer and Professional accounts in Salesforce
  • Subordination and de-subordination of Customer and Comercial Accounts in Salesforce
  • Dissemination of Salesforce LATAM Metrics reports to Commercial Team
  • Creation and modification of commercial accounts for employee sales
  • Assurance of data quality maintained
  • Proactive participation on local and regional projects regarding Customer Master
  • Active participation, transfer of knowledge and good practices sharing local requirements on global projects among collaboration with the ICO
  • Generation and Analysis of Territory List Reports, used by Commercial Team for correct territory assignment in Salesforce & Excel *
  • Generation and Analysis of Account Affiliation Reports, used by Commercial Team for correct territory assignment in Salesforce & Excel *
  • Generation and Analysis of Account Subordination Reports in Salesforce & Excel *
  • Management and generation of reports for Salesforce KPI's on Leads and Field Requests*
  • AFCM Controls for Changes and Creations on Customer Master*
  • Monthly presentation of Customer Master results, KPI's, volumes, risks, success stories and highlights*
  • Validation and / or revision of supporting documentation for commercial account creation*
  • Provide training to sales team regarding the usage of tools used by Customer Master Administrators, example Salesforce & CAC form*
  • Local Process Owner for Customer Master as a first-tier contact for regional and global initiatives *
  • Creation and follow up of incidents on ITSM portal regarding Customer Master

    • WHAT YOU'LL BRING TO ALCON:

  • Licenciatura completada a fin
  • Años de Experiencia de 0 a 2 años
  • SAP
  • Sales Force
  • Excel intermedio
  • Inglés básico

    • HOW YOU CAN THRIVE AT ALCON:

  • Opportunity to join a growing, early-stage organization built within a mature, stable global company.
  • Friendly working environment and a diverse and highly motivated team
  • Individual career development plan and possible career growth within a newly created account
  • Truly international environment and daily interactions with colleagues and stakeholders from all over the world
  • Attractive benefits & compensation package
  • Flexible hours and remote work possibilities
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