- Drive Operational Excellence
- Actively participate in optimization projects within HR Operations, considering planning, design, testing, implementation, and control phases.
- Analyze current processes, identifying areas for improvement, and develop strategic action plans to enhance efficiency.
- Establish an operational excellence landscape encompassing knowledge management, KPIs, customer service, training & onboarding, and more, ensuring a holistic approach to efficiency.
- Coordinate the intake program that enables de transition/centralization of services/processes into HR Operations.
- Automation & Digitalization:
- Support the automation and digitalization of HR Ops business processes, leveraging cutting-edge technologies to streamline operations and increase productivity.
- Training and Development:
- Train employees in the effective use of business applications, empowering them with the knowledge and skills required for optimal performance.
- Conduct training sessions on process optimization, fostering a culture of continuous improvement and innovation within the team.
- Change Management & Communication:
- Lead change management initiatives to seamlessly integrate new operational models in HR Ops.
- Develop and execute communication strategies to promote awareness and understanding of operational changes, ensuring a smooth transition.
- Completed university degree and previous experience (minimum 4 year) in a (HR) Shared Service Center
- Experience using Human Capital Systems (e.g., Success Factors, Workday) and Case Management Systems (e.g., CRM Dynamics, Service Now, Salesforce
- Excellent communication skills, client focus mindset, problem solving skills.
- Demonstrated effectiveness to prioritize between tasks with different deadlines and complexity.
- Project Management and Continues Improvement methodologies is a plus.
- Proven ability to work professionally & proactively with a remote client base and in an international environment.
- Proficiency in English required (Portuguese is a plus)
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HR Ops Service Excellence Specialist - Monterrey, México - ZF Group
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Your tasks
as HR Ops Service Excellence SpecialistYour profile as HR Ops Service Excellence Specialist
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Depending on fulfillment of the above tasks and individual qualifications
