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    Billing Dispute Specialist I - Monterrey, México - Worldwide Express

    Worldwide Express
    Worldwide Express Monterrey, México

    hace 2 semanas

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    Descripción

    PURPOSEThe Billing Dispute Specialist I is responsible for working directly with customers, internal employees, and our carrier partners to answer questions and resolve issues, while maintaining a high level of customer service throughout all communications.

    ESSENTIAL DUTIES & RESPONSIBILITIES- Research and resolve billing related inquiries and discrepancies- Provide detailed explanations to customers regarding discrepancies, provide suggestions/solutions, and work with customer to obtain all required documents for dispute submission- Submit dispute to carrier partners for resolution; maintain follow up with both carrier and customer until resolution is met- Submit credit requests for customers and sales staff as necessaryREQUIRED KNOWLEDGE/SKILLS/ABILITIES- Be a motivated team player with a strong desire to succeed in a fast-paced environment- Demonstrate eagerness to acquire knowledge and skills, expanding job capabilities- Strong problem-solving, organization and communication skills- Ability to adapt quickly to changing priorities and processes- Comfortable in a fast-paced, results-oriented environment- Ability to quickly establish credibility and provide clear communication across all levels of the organization- Comfortable managing workload independently and effectively
    QUALIFICATIONS/EDUCATION:
    • High school diploma
    • Bachelor's degree in communications, Business, Marketing, Management, or other business
    • related fields preferred
    • 0+ years of billing, collections, logistics or related experience
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