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    Client Services Specialist - México - Accuris

    Accuris
    Accuris México

    hace 1 semana

    Default job background
    Descripción

    Summary:

    A career path responsible for receiving and resolving phone, email and chat inquiries from customers. Includes basic inquires associated with customer access and entitlement, general product questions, basic billing and invoicing, some order placement. Primarily, work is done from office. Responsible for escalating to Tier 2 customer care or other teams as necessary.

    General Job Duties:

    1. Resolve basic customer phone, email and chat inquiries.
    2. Gathers information and escalates to Tier 2 or other teams as necessary
    3. Utilize Customer Care and IHS systems to open, manage and resolve inquiries

    Specific Job Duties:

    • Works under general supervision within a team
    • Requires limited independent decision making
    • Follows clearly defined and practices
    • Handles most basic internal/external queries across a range of products
    • May have more detailed knowledge of one or more product disciplines
    • Broad knowledge of internal customer facing processes

    Required Education:

    Completion of secondary/ high school or equivalent

    Required Experience:

    1-2 years of customer care experience
    Expert in Spanish both written and spoken
    Expert in English both written and spoken

    Other Skills:

    • Experience in a support desk environment or an inbound/outbound high volume call center is an asset
    • Demonstrated problem solving skills
    • Organized and detail oriented, with the ability to multi-task in a fast paced environment
    • Ability to communicate both in verbal and written form
    • Experience with web navigation and proficient skills in Microsoft Office
    • Previous experience in a technical customer care environment preferred

    Physical Requirements:

    Ability to physically perform general office requirement.
    Must be able to perform essential responsibilities with or without reasonable accommodations

    #J-18808-Ljbffr
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