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    Customer Care Representative - Monterrey, México - Sequoia Connect

    Sequoia Connect
    Sequoia Connect Monterrey, México

    hace 2 semanas

    Default job background
    De jornada completa
    Descripción

    Our client is a global leader in next-generation digital services and consulting. They enable clients in more than 50 countries to navigate their digital transformation.

    With over four decades of experience in managing the systems and workings of global enterprises, they expertly steer their clients through their digital journey. They do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. They also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Their always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from their innovation ecosystem.

    We are currently searching for a Customer Care Representative:

    Responsibilities

    • Process orders and handle returns effectively.
    • Assist customers in addressing complaints and answering inquiries.
    • Provide customers with information regarding their orders.
    • Deliver high-quality customer service while supporting a technology service provider's supply chain.

    Requirements

    • Proven experience in a Customer Service environment.
    • Proficiency in written and spoken Portuguese.
    • Excellent command of English for a multicultural work environment.
    • Strong verbal, written, and interpersonal communication skills.
    • Flexibility to work different shifts, particularly during month-end periods.
    • Technical support and knowledge of O365 and live support tools.

    Desired

    • Basic supply chain knowledge.
    • Familiarity with Agile Methodologies.
    • High-level communication skills.
    • Results-oriented and target-focused approach.

    Languages

    • Advanced Oral English.
    • Native Spanish.
    • Spoke Portuguese

    Note:

    • On-site

    If you meet these qualifications and are pursuing new challenges, Start your application to join an award-winning employer. Explore all our job openings | Sequoia Career's Page: sequoia-

    Keywords:
    Assist customers, Deliver high-quality, Strong verbal, O365, Technical support
    None
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