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    LM055: Retail Coordinator - México - FedEx Group

    FedEx Group
    FedEx Group México

    hace 6 días

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    Descripción

    Sera responsable de gestionar, diseñar, desarrollar y ejecutar los diferentes planes de asesoramiento y reforzamiento de los procesos administrativos y operativos en el área de Retail.
    Es responsable de garantizar que se cumpla con los procesos comerciales, administrativos y operativos de los puntos de acceso Retail a cargo, que conlleve al cumplimiento de objetivos de venta, satisfacción del cliente, así como garantizar la correcta ejecución de los procesos operativos, así como asegurar la satisfacción del cliente. Identificar las necesidades operativas de manera oportuna creando herramienta de entrenamiento para solución a las mismas.

    1.Brindar apoyo a la gerencia en el seguimiento y cumplimiento de los cursos mandatorios correspondientes al área.
    2.Desarrollo de material para el refuerzo de los procesos operativos, comerciales, administrativos y servicio al cliente.
    3.Supervisar el cumplimiento de la Promesa Púrpura mediante estándares de servicio (Customer Experience).
    4. Implementar, ejecutar y monitorear las pláticas de asesoramiento/entrenamiento permanente y continuo.
    5.Planificar y organizar las pláticas de asesoramiento/entrenamiento optimizando los tiempos para la ejecución.
    6.Realizar visitas a los centros de envió para garantizar y asegurar la correcta aplicación de los procesos, identificando oportunidades que permitan desarrollar nuevos materiales de entrenamiento para una mejora continua.
    7.Generación de reportes, comunicados, material de soporte dirigidos a la gerencial y la alta gerencia.
    8.Acompañamiento en los planes de desarrollo e integración de nuevos programas o herramientas.
    9.Generar actualizaciones y mejoras a los cursos y materiales existentes.
    10. Acompañamiento en el plan desarrollo e integración a colaboradores de nuevo ingreso y/o cambio de posición.
    11. soporte y acompañamiento al área de training (reuniones de trabajo, planeaciones, facilitador para certificación, etc.)

    ☒Analytical Thinking
    Adaptability
    ☒Planning & Organization
    Team Focus
    Communication Skills
    Customer Focus
    ☒Innovation and Creativity
    Influence, Inspire & Serve*
    ☒Employee Development
    Business thinking*
    ☒Results Orientation

    • ☒Integrity

    Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site

    FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.

    FedEx is consistently named among the World's most valuable and admired brands. Some of our recent awards include:

    2020 Fortune's World Most Admired Companies (14th)

    2019 Fortune's Best Places to Work (15th)

    2019 Forbes's One of the "Best Employers for Diversity"

    2020 FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)

    2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years

    2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible

    2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.

    2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

    #J-18808-Ljbffr


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