Trabajos
>
Mexico City

    Customer Service Sr Analyst - Ciudad de México - Tiger Text

    Tiger Text
    Tiger Text Ciudad de México

    hace 1 semana

    Default job background
    Descripción

    The Customer Service Senior Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team.

    The overall objective of this role is to address external customer issues and provide ongoing customer service support.

    Responsibilities :

    • Manage a portfolio of high-profile clients and serve as single point of contact for queries, engaging to understand client service needs and gaps
    • Liaise with internal and external cross-functional partners to deliver customer service that meets or exceeds client expectations
    • Ensure transactions are executed timely and accurately
    • Identify and implement process improvements and test new features / functions
    • Perform regulatory, audit and control assessments and create reports for internal and / or external distribution
    • Contribute to short and long-term projects and engage with global partners where necessary to meet client requirements
    • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

    Qualifications :

    • 2-4 years of experience in developing KPIs, reporting tools and database management.
    • Consistently demonstrate clear and concise written and verbal communication
    • Aptitude for utilizing reporting tools and applications
    • Proven organizational skills
    • Demonstrated ability to drive results in a fast-paced, goal-oriented environment
    • English Skills

    Education :

    Bachelor's degree / University degree or equivalent experience

    This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

    Elaboración de reportes, dashboards, métricas, seguimiento con equipos de negocio e interno. Manejo de base de datos

    Job Family Group : Customer Service

    Customer Service

    Job Family :

    Institutional Customer Service

    Time Type : Full time

    Full time

    Citi is an equal opportunity and affirmative action employer.

    Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Citigroup Inc. and its subsidiaries ("Citi ) invite all qualified interested applicants to apply for career opportunities.

    If you are a person with a disability and need a reasonable accommodation to use our search tools and / or apply for a career opportunity review .

    #J-18808-Ljbffr
  • ZF

    Customer Service Analyst

    hace 2 días

    ZF México

    **What's Next? Join ZF**: · ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. · ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motio ...

  • Johnson & Johnson

    Customer Service Analyst

    hace 1 día

    Johnson & Johnson Ciudad de México

    Perfil de puesto: Customer Service Analyst. · Objetivo: Asegurar el cumplimiento del ciclo order to invoice para los modelos especializados de servicio a clientes (Cirugías a Vistas, Consignas, Insites y Soluciones Integrales) asegurando su correcto sometimiento y pago, así como ...

  • Santander

    Scib Service Delivery Analyst

    hace 3 días

    Santander México

    SCIB Service Delivery Analyst · Country: Mexico · **WHAT YOU WILL BE DOING** · 1. Análisis y resolución de ticket. Revisión de tipológica y prioridad. 2. Resolución de incidencia y soporte a los diversos activos. 3. Mantenimiento de work station a nível de parches y espacio dispo ...

  • Citi

    Customer Service Intmd Analyst

    hace 6 días

    Citi Ciudad de México

    El Analista Intermedio de Servicio al Cliente es un puesto de nível intermedio responsable de brindar a los clientes resoluciones y apoyo en coordinación con el equipo de Servicio al Cliente. El objetivo general de esta función es resolver problemas de clientes externos y proporc ...

  • Santander

    Hub Scib Service Delivery Analyst

    hace 1 semana

    Santander México

    HUB SCIB Service Delivery Analyst · Country: Mexico · **WHAT YOU WILL BE DOING** · 1. Análisis y resolución de ticket. Revisión de tipológica y prioridad. 2. Resolución de incidencia y soporte a los diversos activos. 3. Mantenimiento de work station a nível de parches y espacio d ...

  • JM

    Service Desk Analyst

    hace 6 días

    JM Naucalpan, México

    Importante empresa solicita **SERVICE DESK ANALYST** · **Requisitos**: · - **Ingles conversacional indispensable C1**: · - Escolaridad bachillerato concluido o licenciatura trunco o estudiando · - Conocimiento outlook, atención al cliente y microsoft sharepoint · - Experiência1 a ...

  • Ivonne

    Service Desk Analyst

    hace 1 semana

    Ivonne Naucalpan, México

    Importante empresa solicita**:SERVICE DESK ANALYST** · **Ingles conversacional indispensable** · **Lugar de trabajo**:Oficina / Home office · **Actividades**: · - Dar soporte tecnico a clientes de Estados Unidos via telefonica, correo electronico o chat, solucion de problemas y d ...

  • NAOS SKIN CARE

    Customer Service Analyst

    hace 1 día

    NAOS SKIN CARE Iztapalapa, México

    ¿Quieres ser el próximo rockstar en Servicio al cliente y unirte a la #FamiliaNAOS? En NAOS tu talento puede marcar la diferencia y llevarnos hacia el éxito. Es hora de brillar juntos · Tu perfil debe tener experiência en: · - Excel avanzado · - SAP avanzado · - Recepción de órde ...

  • N.E Recursos Humanos

    Service Desk Analyst

    hace 5 días

    N.E Recursos Humanos Naucalpan, México

    _**SE SOLICTA HOME OFFICE**_ · **SERVICE DESK ANALYST - LEVEL 2** · **Requisitos**: · - **Indispensable contar con ingles conversacional C2**: · - **Experiência min. de 3 años en service desk**: · - **3 años de experiência min. en customer service bilingüe** · **ACTIVIDADES**: · ...

  • JM Group

    Service Desk Analyst

    hace 3 días

    JM Group Naucalpan, México

    **Actividades**: Dar soporte tecnico a clientes de Estados Unidos via telefonica, correo electronico o chat, solucion de problemas y documentacion de estos, trabajos de forma remota. · **Horario**: Lunes a domingo con turno de 8 horas con 1 hora de comida y dos dias de descanso · ...

  • Kroll

    Analyst, Valuation Services

    hace 6 días

    Kroll Ciudad de México

    In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We ...

  • Citi

    Service Sr Analyst

    hace 6 días

    Citi Ciudad de México

    The Service Sr. Analyst is an intermediate position responsible for resolving complex problems and performing in-depth evaluations of processes, procedures, and standards in coordination with the Customer Service Function. The overall objective is to develop and prepare reports r ...

  • Kellanova

    Customer Service Analyst

    hace 1 día

    Kellanova México

    As a Customer Service Analyst, you will Manage the end-to-end order process and provide exceptional internal and external customer service for smaller, less complex customers. Develop solutions and become a process expert through collaboration and analytics. Also, partner with in ...

  • Nissan

    Collaboration Services Analyst

    hace 1 semana

    Nissan Ciudad de México

    **Job Functions** · **Responsibilities**: · User Support · - Meet with users on ad hoc and scheduled basis · - Help users solve business problems with productivity tools and show them how to resolve issues using them. · Americas M365 Resource Center (SharePoint Online) · - Overal ...

  • Celanese International Corporation

    Service Desk Analyst

    hace 6 días

    Celanese International Corporation Ciudad de México

    **Responsabilidades**: · - Answer incoming calls to the Service Desk · - Provide basic administration of Access Management, End User Management, accounts and passwords · - Fill in every mandatory field and assign proper priority for incoming incidents in ticketing tool · - Escala ...

  • Kroll

    Analyst, Valuation Services

    hace 2 días

    Kroll Ciudad de México

    In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We ...

  • Celanese International Corporation

    Service Desk Analyst

    hace 6 días

    Celanese International Corporation Ciudad de México

    **Responsabilidades**: · - Answer incoming calls to the Service Desk · - Provide basic administration of Access Management, End User Management, accounts and passwords · - Fill in every mandatory field and assign proper priority for incoming incidents in ticketing tool · - Escala ...

  • WTW

    HR Services Analyst

    hace 1 semana

    WTW Ciudad de México

    In this position, you will provide efficient and effective administrative support to the Human Resources function. This role will focus upon maintaining and administering colleagues' data by acting upon requests received and working through others to get results. Being able to wo ...

  • Kerry

    Associate Service Desk Analyst

    hace 6 días

    Kerry México

    **Requisition ID **45201 · **Position Type **FT Permanent · **Recruiter** · **Posting Type** DNI · Leading to better encompasses all we do at Kerry, it's how we've become the worlds leading taste and nutrition company. Whether it's building and manufacturing sustainable solutions ...

  • Kerry

    Associate Service Desk Analyst

    hace 1 día

    Kerry México

    **Requisition ID **47538 · **Position Type **FT Permanent · **Recruiter** · **Posting Type** DNI · Leading to better encompasses all we do at Kerry, it's how we've become the worlds leading taste and nutrition company. Whether it's building and manufacturing sustainable solutions ...