-
Support Engineer
hace 6 días
Qualtrics Ciudad de MéxicoAt Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving ...
-
Support Engineer
hace 5 días
Servicios Comerciales Amazon M Ciudad de México2+ years industry experience in programming and/or technical support roles. · - Experience troubleshooting and debugging technical systems. · Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the sa ...
-
Support Engineer
hace 1 semana
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. Ciudad de México2+ years industry experience in programming and/or technical support roles · - Experience with ticket monitoring and troubleshooting/debugging technical systems · Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in ...
-
Engineering Support
hace 5 días
Siemens Energy MéxicoExperienced Professional · **Engineering Support Team Lead - Competence Hub**: · **A Snapshot of Your Day** · Are you interested in being part of a team that is driving the energy transformation? At Siemens Energy, you can. Our technology is key, but our people make the differenc ...
-
Engineering Support
hace 5 días
Siemens Energy MéxicoExperienced Professional · **Engineering Support - Product Support Integrator** · **A Snapshot of Your Day** · **How You'll Make an Impact** · - Support/Lead Product Development for products as defined in the R&D portfolio (Product Management). · - Collaborate with engineering te ...
-
Support Engineer
hace 4 días
Audible Ciudad de MéxicoGood storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. · ABOUT THIS ROLE · Audible is loo ...
-
Support Engineer
hace 5 días
Audible Ciudad de MéxicoGood storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. · ABOUT THIS ROLE · As a Support E ...
-
Engineering Support
hace 5 días
Siemens Energy MéxicoExperienced Professional · **Engineering Support - Negotiation & Customer Order Engineering**: · **A Snapshot of Your Day** · Are you interested in being part of a team that is driving the energy transformation? At Siemens Energy, you can. Our technology is key, but our people ma ...
-
IT Support Engineer
hace 1 semana
TikTok City, MéxicoResponsibilities · TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. · Why Join Us · Crea ...
-
Support Engineer
hace 4 días
Elastic Ciudad de México**What Elastic Has to Offer**: · Elastic is the company behind the Elastic Stack - Elasticsearch, Kibana, Beats, and Logstash. From stock quotes to Twitter streams, Apache logs to WordPress blogs, Elastic helps people explore and analyze their data differently using the power of ...
-
Technical Support Engineer
hace 5 días
Bentley Systems Ciudad de México**Position Summary**: · Bentley Systems is seeking a talented individual to become a valued member of the AssetWise team as a **Technical Support Engineer**. The AssetWise team is responsible for ongoing support, problem solving, knowledge transfer and updating of the knowledge s ...
-
Customer Support Engineer
hace 1 día
DE-CIX Management GmbH City, MéxicoFor our North-American locations, we are looking for a highly motivated**,** · **Customer Support Engineer (Network) (m/w/d)**: · **Our Offer**: · - Processing of new customer connections and upgrades with a focus on troubleshooting · - Supporting the Head of Customer Services · ...
-
Technical Support Engineer
hace 1 día
Hitachi Vantara Ciudad de MéxicoMexico City, Mexico · **Function**: · CS&S · **Requistion ID**: · 1023279 · **Job Type**: · The Company · The Role · The Customer Support Engineer provides technical support, advice, and assistance to Hitachi Vantara's customers upon their need to address technical, hardware and ...
-
Technical Support Engineer
hace 1 día
TK Recruitment Ciudad de MéxicoMy client, a dynamic and rapidly growing **international FinTech**, is expanding its presence in Mexico. As part of this expansion, we are actively seeking a highly skilled **Technical Support Engineer** to join their team in CDMX. · **_The Role: _** · **_To succeed in this role, ...
-
Cloud Support Engineer
hace 6 días
Provenir Inc. Ciudad de México**Who We Are** · Provenir is a global fintech company with offices across North America, the UK, and Singapore. Provenir helps fintechs, financial institutions, and payment providers make smarter decisions, faster. We are passionate about technology and empowering businesses to b ...
-
Product Support Engineer
hace 1 día
BigCommerce Ciudad de México**BigCommerce's** mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses. · We are ...
-
Desktop Support Engineer
hace 12 horas
NSC Global MéxicoOverview: · NSC Global is currently looking for a · **Desktop Support Engineer** to join our growing company. · **POSITION**: Desktop Support Engineer · **JOB TYPE**: Direct Hire (W2) with NSC Global · **START DATE**: IMMEDIATELY · **Responsibilities**: · Maintains, analyzes, tro ...
-
Technical Support Engineer
hace 4 días
Hewlett Packard MéxicoApplies **_basic knowledge_** of the job skills and company policies and procedures to complete a variety of assignments/tasks. Good understanding of the general/technical aspects of the job. Works on assignments that are routine to moderately complex in nature and require basic ...
-
Technical Support Engineer
hace 1 semana
Vision Group México2-year prior experience in the same field or any IT-related industry (must) · Networking skills to perform remote troubleshooting to isolate and diagnose incidents · Excellent skills in technical project management with Level 2+ support, Linux operating system, Linux Bash command ...
-
Technical Support Engineer
hace 4 días
Avaya Ciudad de México**About Avaya**: · Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communi ...
Application Support Engineering - Mexico, México - Nuvit Service
Descripción
The Application Support Engineering teamis responsible for application deployment, production and lower environment support, incident resolutions, stability, and maintenance efforts.
In addition to the production environment for SC Originations and Servicing that this team supports, there are an estimated 30+ lower environments that this team continually works on a day-to-day basis.
This environment count continually grows to sustain new business requests. This team runs a backlog of requests.General Responsibilities:
Support critical production applications, respond to and address production issues. Troubleshoot nonproduction environments and production environments as they relate to code deployment and application releases.
Address major incidents, critical application systems related issues, application systems stability within the Operations work stream.
Monitor and address incoming requests into the ASE Service Now queue for nonproduction deployment, research, investigation, troubleshooting.
Perform daily maintenance on a regular and consistent basis at the beginning of the shift and at the end of shift.
Address issues from daily maintenance or automation results that are sent to the team.Collaborate closely with developers to ensure that the designed solution responds to non-functional requirements such as availability, performance, security, and maintainability.
Utilize extensive knowledge with Windows Server / Linux OS troubleshooting to determine root cause of system related issues.Create a bridge between development and operations by applying a software engineering mindset to systems support and administration.
Ensures efficiencies within the software delivery pipeline.
Investigate, resolve, or determine root cause of server infrastructure related issues. Knowledgeable with agile methodology and TFS.
Knowledge of monitoring toolsets and alerting/notification configuration. Expertise with load balancer configuration and troubleshoot of configuration.
Strong Communications both written and verbal.
Performs impact analysis and drive root remediation across application and infrastructure tiers by facilitating real-time and offline triages. Engage vendors as required.
Provides technical oversight and execute on infrastructure upgrade activities.
Creates well-written and understandable technical documentation.
Maintains good working relationships with stakeholders and business teams as well as Incident/Problem managers, other technical support, and development teams.
Delivers appropriate metrics for reporting on key performance and working with the performance and reliability team to drive continual service improvement.
Works with the relevant development and application reliability teams to ensure proper root cause analysis is performed, workarounds and known errors are documented, seek improvements to ensure that lessons are learnt from incidents to prevent a future reoccurrence.
Other duties as assigned.Skills:
PowerShell
C#
Splunk for monitoring and problem identification.
TFS / Azure DevOps
Windows server OS
Linux server OS basic level
Microsoft Office
#NuvitService