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    IT Service Engineer - Guadalajara, México - Dresden Partners

    Dresden Partners
    Dresden Partners Guadalajara, México

    hace 2 semanas

    dresden partners background
    De jornada completa
    Descripción

    Company Description


    Importante empresa de transporte a nivel nacional.


    Job Description



    Experience:

    Providing application production support in ACC.

    First Level Suppot for appplications for Call Centers.

    Initial troubleshooting of applications.

    Functions:

    Give supports to Call Center, Screen Recording plataforms and Mobile apps.

    The person should provide application production support in ACC.

    First level support for applications for 3PCC call centers and Call Recording systems.

    Initial troubleshooting of applications – does not include the code changes and defect fixes.

    Should coordinate with other teams to resolve the outages.

    Documentation for support and troubleshooting.

    Updating knowledge database.

    Location: Guadalajara.

    We offer atractive salary + Superior benefits and relocation bonus.

    If you are interested please send your Resume to a.. com


    Qualifications



    Comunication.

    Team work.

    Working under preassure.


    Additional Information


    All your information will be kept confidential according to EEO guidelines.

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