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Santiago de Querétaro

    Escalation Lead Engineer - Santiago de Querétaro, México - Petco

    Petco
    Petco Santiago de Querétaro, México

    Encontrado en: Talent MX C2 - hace 11 horas

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    De jornada completa
    Descripción
    JOB DESCRIPTION

    Create a healthier, brighter future for pets, pet parents and people

    If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

    Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.

  • We love all pets like our own
  • We're the future of the pet industry
  • We're here to improve lives
  • We drive outstanding results together
  • We're welcome as we are

    • Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong, working together across 1,500+ pet care centers, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, eight distribution centers and two support centers.

    Summary:

    Drives the execution of multiple technology solutions, business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans. Solves the most complex tasks across system/business functions. Influences across the organization and across the Enterprise.

    Duties & Responsibilities:


    •Leads and directs in large-scale, complex, cross-functional projects by reviewing project requirements; translating requirements into technical solutions; directing and reviewing design artifacts (for example, proof of concepts, prototypes); writing and developing code; overseeing software design; reviewing unit test cases; communicating status and issues to team members and stakeholders; directing project team and cross functional teams; enhancing design to prevent re-occurrences of defects; ensuring on-time delivery and hand-offs; interacting with project manager to provide input on project plan; and providing leadership to the project team.
    •Conducts software and hardware requirements reviews, preliminary and critical design reviews, and software acceptance reviews.
    •Ensures objectives are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness
    •Leads the work of cross-functional groups to deliver assigned Engineering projects by providing pertinent documents, direction, and examples; identifying short and long term solutions and timeline; reviewing and approving proposed solutions; implementing new architectural patterns; and performing design and code reviews of changes
    •Leads the discovery phase of large projects to develop high level design by partnering with the Product Management, Project Management, Business and User Experience teams; obtaining cross-function approvals; driving proof-of-concept; and implementing prototypes to validate ideas
    •Directs root cause analysis of critical business and production issues by reviewing and analyzing information (for example, issue, impact, criticality, possible root cause); directing actions as designated in the plan; interpreting the results to determine further action; directing root cause analysis to prevent future occurrence of issues; and reviewing and approving online documentation
    •Supports business objectives by collaborating with business partners to identify opportunities and drive resolution; partnering with business to define priorities; identifying short- and long-term solutions; and leading cross-functional partnership

    Minimum qualifications:


    •BS Degree in Computer Science or similar
    •10+ years of experience
    •Ability to effectively speak to C level/senior management
    •Superior understanding of agile development processes and able to use agile practices to drive team to meet org objectives
    •Able to effectively and concisely express & defend complex written & verbal thoughts to a wide audience range
    •Excellent organizational and leadership skills
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