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    Regional Aftersales Manager - Mexico City, México - INEOS

    INEOS
    INEOS Mexico City, México

    Encontrado en: Talent MX C2 - hace 1 semana

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    De jornada completa
    Descripción

    Responsibilities

    include (but are not limited to):
  • Setup, manage and monitor regional partner workshops
  • Aftersales customer interface, is the single point of contact for all service related questions and act as first-responder and coordinator for the region
  • Safeguard regional parts availability; understanding parts lead times and constantly monitoring partner workshops orders and ensure stock availability of fast-moving parts to minimize vehicle downtime
  • Training and process improvement for our partner workshops
  • In close collaboration with the Technical Services Lead, identify product issues in the region/market, report them to management and actively engage in rolling out contingency plans
  • Monitor regional financial target achievement by performing analysis based on the Americas region KPI setup, reporting on target achievements

    • What we are looking for:

  • Proven track record in Aftersales and operational experience within the Automotive/OEM industry
  • Preferably from an automotive aftersales background, have strong analytical skills and be able to work to a very wide scope of expectations
  • Recognisable technical qualification or experience-based equivalent
  • Ability to work in both office and field-based teams with a customer focused and service excellence approach
  • Customer service skills, which include relationship building across departments and functions
  • Solid fluent English and Spanish, written and spoken. Fluent Portuguese is a plus

    • If the role sounds of interest and you want to learn more please apply. Please include a covering letter that supports your application along with any other supporting information.

    If your application is successful one of the team will be in touch to arrange an initial conversation

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