- Coding: able to integrate low- or no-code platforms such as Jira, ServiceNow or Snaplogic with external systems such as Azure / Google using programmatically built scripts.
- SQL analytics: Transforming employee data and IT incident/service request data from our internal databases into reports or dashboards of useful information for optimizing IT services.
- Design, implement and maintain automated processes for the configuration of laptops and desktops pre-distribution.
- Good grasp of Google Workspace Identity Management functionality to maintain integration with Azure AD for device and user authentication purposes.
- Routinely propose updates to problem solving documentation when encountering outdated or absent articles
- Coding: Is able to write advanced SQL queries and has experience in the software development lifecycle.
- Operate and troubleshoot automated MDM processes for laptop configuration, based on Jamf for Macs and on Intune for Windows.
- Educate employees about IT processes and self-service options as part of providing responses to incoming requests. Develop self-service automation for provisioning of Azure and Windows-based services.
- This role requires presence in the Mexico City office 5 days a week. Specific schedule is flexible and is determined by business needs, with business hours being between 8am and 5pm local time.
- Mentoring/coaching junior team members.
- Maintain qualifications as an interviewer for less senior roles within IT organization.
- Located in a new office that is fast and is gaining a reputation as a center of excellence for customer support and back office operations, this role has ample potential to gain recognition both for leadership by example and for technical expertise. That opens doors for transition into support engineering groups that are focused on core Qualtrics business of XM platform and product development.
- As Qualtrics matures as a business, the scale of this role will naturally expand to meet emerging needs for automation and standardization of business processes. That offers an opportunity to collaborate across multiple geographics regions, expand into new domains of knowledge and learn how to use technologies appropriate to the larger scale of business.
- Excellent command of written and spoken English, being able to understand and be understood by native speakers of American, British and Australian English.
- Proficient and recent knowledge of coding in:
- Powershell
- Python
- SQL
- ETL Orchestration Tool (Prefect, Airflow, or Snaplogiq)
- Knowledge/experience in querying of REST APIs
- A degree in Computer Science, Information Systems, IT, or similar, or practical experience working in IT roles for at least 4 years
- Mac OS X - complete understanding of the UI and user-configurable settings.
- Windows - familiarity with administration of Windows 10 & 11 Enterprise OS, Azure AD and Intune
- Experience administering a user directory service - G Suite or Active Directory.
- Experience with dashboarding data (Redash, PowerBI, SQL, Pandas, EazyBI, etc.)
- Desirable additional technical qualifications:
- MDM scripting
- Windows Intune/Autopilot configuration and operation knowledge and experience
- Zoom system administration skills - understanding account provisioning, permissions, screen sharing prerequisites, Zoom room maintenance.
- Experience with IT asset management systems
- Supported large laptop environment
- Soft skills
- Ability to self-educate on technical subjects, such as programming languages, software packages and service processes.
- Ability to choose the right tool for the job: balance complexity / effort / cost to the outcome.
- Candid yet polite communicator
- Ability to write concise and clear Wiki articles.
- Good time management skills - know what (s)he is spending time on
- Aptitudes
- Curiosity and enthusiasm to learn about IT
- Work ethics: sense of ownership, ready to work on unattractive tasks/projects for the benefit of the company
- Resilience: not to be put down by failure / obstacles / rejection
- Willingness to invest time and effort into building long term relationships with consumers of IT services
- Critical thinking: looking for improvements, not accepting the way things are done for granted
- Ability to plan activities for oneself and others, understand dependencies between own work product and inputs to others
- Analytical ability to dissect a problem and find a root cause
- The IT Systems Design team is spread out across the globe with team members in Reston, Virginia, Provo, Utah, Seattle, Washington, and Dublin, Ireland.
- Career progression for team members can be either within the IT organization, expanding the scope and impact of their own role along with business growth, or moving into Engineering roles focused on software development outside of IT.
- IT at Qualtrics is part of the Internal Systems organization. Internal Systems develop and operate all infrastructure that is not part of the production environment, except for the network. Network is entirely out of scope for IT and Internal Systems.
- We spend 10% of our time on individual engineering growth activities every quarter
- We participate in personalized Career Action Planning. You will work with your manager to design a plan based on your life experiences, values, and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics
- Qualtrics pays 100% of the healthcare benefit premiums for employees and their dependents.
- Full time employees receive an annual experience bonus after their first year of employment. Qualtrics Experience Bonus is a program designed to provide experiences to our employees they might not otherwise have.
- Variable allowances for wellness, meals, transportation, and more.
-
Senior Analyst
hace 2 días
MMC Corporate Ciudad de México**Analista **S**R. para **Accounting** **Operations**:**Esquema Hibrido** · Marsh está buscando a un nuevo Senior Analyst for Accounting Operations, responsable de optimizar la eficiencia y el cumplimiento normativo de los sistemas financieros, procesos y reportes de la Compañía. ...
-
Senior Digital Analyst
hace 6 días
09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex Mexico City, México De jornada completaThe Business Analytics Int Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understa ...
-
Senior SOC Analyst
hace 2 días
Page Personnel Ciudad de MéxicoGran empresa Líder en colocación de Talento · - Desarrollo a profesionales en IT · **Sobre nuestro cliente**: · Empresa con gran plataforma dedicada a ofrecer la mejor selección de productos de salud y bienestar de todo el mundo, a la mejor relación precio-calidad posible y con l ...
-
Senior Logistics Analyst
hace 1 semana
Johnson & Johnson Ciudad de MéxicoEn Johnson & Johnson creemos que la buena salud es la base de vidas vibrantes, comunidades prósperas y progreso. Es por eso por lo que, desde hace más de 135 años, nuestro objetivo es mantener a las personas bien en todas las edades y en todas las etapas de la vida. Hoy, como la ...
-
Continuous Improvement Senior Analyst
hace 1 semana
KAVAK Careers Ciudad de MéxicoBuscamos **Continuous Improvement Senior Analyst** · Si quieres pertenecer a un equipo que mueve la operación tanto nacional como internacional, KAVAK es tu lugar. **Somos la startup privada de mayor valuación de Latam** y el 1.er unicornio Mexicano. Invertimos en talento, ideas, ...
-
Senior IT Applications Analyst
hace 1 semana
Cummins Inc. MéxicoSenior IT Applications Analyst - HR Systems J6 · **Descripción** · **Calificaciones** · **Habilidades** · Diseño de solución - Crea y define el diseño de la solución completo con instrumentación y medición, utilizando estándares y herramientas de la industria, control de versione ...
-
Data Platforms Senior Analyst
hace 3 días
Citi Ciudad de México**Responsibilities**: · - Contributes to data analytics standards around which others will operate. · - Applies in-depth understanding of how data analytics collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire functio ...
-
Senior Business Analyst
hace 4 días
Zher Miguel Hidalgo, México**Atención rockstars** · **Sobre el empleo**: · En ZEHR nos encontramos en búsqueda un **Senior Business Analyst **una persona apasionada, pero con un alto sentido de responsabilidad. · **Objetivo del puesto**:Ser el principal puente de comunicación entre equipo interno (IT) y el ...
-
Auto Claims Analyst Senior
hace 2 días
Assurant Ciudad de MéxicoSomos Assurant, una compañía global de soluciones para el hogar y estilo de vida que ayudan a las marcas líderes a aumentar sus ingresos, gestionar riesgos y ofrecer una gran experiência para sus clientes; estamos en más de 21 países y trabajamos con el Sector Financiero, Retail, ...
-
Business Analyst Senior
hace 8 horas
Green Concept Iztapalapa, México**Vacante para la empresa Green Concept en Álvaro Obregón, Ciudad de México**: · Importante Empresa de Consultoría solicita: · **Business Analyst Senior** · **Requisitos** · Licenciatura en Ciencias de la Computación, Ingeniería, Sistemas de Información de Gestión, o educación eq ...
-
Business Intelligence Senior Analyst Beyg
hace 1 semana
BBVA México**Área**: · **INSTITUTIONS, CORPORATE & SUPPORT** · **Inscríbete hasta**: · **8/19/2023** · **Sociedad**: · **243** · **¿Qué estamos buscando?** · - Escolaridad: Licenciatura en Administración, Economía, Finanzas, Ingeniería en Actuaria, Matemáticas o afín, deseable MBA o especia ...
-
Senior Analyst
hace 2 días
Dell Technologies Ciudad de MéxicoSenior Analyst · - Penetration Testing · Join usas a Senior Analyst on our Penetration Testing team in **Mexico - Remote**to do the best work of your career and make a profound social impact. · What you'll**achieve.** · **Responsibilities**: · - Conduct andparticipate in authoriz ...
-
Senior Analyst
hace 1 día
Adenza City, MéxicoNasdaq recently acquired Adenza. Learn more · Play · 00:00 · 01:07 · Mute · Enter fullscreen · Play · Division Overview · IT division comprises multiple teams tasked with delivering higher quality products and services to internal and external users. The Core Product and Core Dev ...
-
Senior Analyst
hace 3 días
WTW Ciudad de México**The Role** · The _Senior Analyst_ will contribute to the team's mandate by: · - Having (or developing) a deep understanding of core WTW operational systems (including but not limited to MS Dynamics 365, Oracle and Mavenlink) and their underlying datasets · - Leveraging technica ...
-
Senior Analyst
hace 4 días
MMC Corporate Mexico City, México OTHERAnalista Sr. · Estamos buscando un Analista Sr. con experiencia en la supervisión en las operaciones contables generales mediante el control y la verificación de nuestras transacciones financieras. · ¿Qué hay en Marsh para ti? · Una empresa con una marca y resultados sólidos a l ...
-
Senior Research Analyst
hace 1 semana
Wood Mackenzie Ciudad de MéxicoCompany Description · Wood Mackenzie are the global research, analytics, and consultancy business powering the natural resources industry. For 50 years, we have been providing the quality data, analytics, and insights our customers rely on to inspire their decision making. · Our ...
-
Senior Analyst I
hace 2 días
Santander Ciudad de MéxicoSenior Analyst I · Country: Mexico · **WHAT YOU WILL BE DOING** · Support the project portfolio management by collecting and consolidating the information related to Projects including: 1. involvement during the project lifecycle with participation to project reviews 2.dedicated ...
-
Senior Reporting Analyst
hace 1 semana
TTEC Ciudad de MéxicoSenior Reporting Analyst · We're hiring and are looking to connect with you as we are on the lookout for a Senior Reporting Analyst with TTEC in Republica Mexico. · Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business - and it's more r ...
-
Delivery Senior Analyst
hace 8 horas
NTT DATA México**Req ID**:229205 · We are currently seeking a Delivery Senior Analyst to join our team in Torreon, Coahuila (MX-COA), Mexico (MX). · Project Manager to support several IT projects and executing other IT activities for ARCA CONTINENTAL. · **About NTT DATA Services** · **NTT DATA ...
-
Senior Digital Analyst
hace 1 semana
Citi Tlahuac, MéxicoThe Business Analytics Int Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understa ...
Senior IT Analyst - Mexico City, México - Qualtrics
Descripción
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that's work worth doing.
Senior IT Analyst - IT Systems Design
Why We Have This Role
This role is functionally a part of the IT Systems Design team. The team manages Zoom backend, manages Jamf and Intune MDM, backend Jira project management, Oomnitza management for ITAM, and provides technical assistance to users of these platforms. Members of the team are also an escalation point for issues that the Ops team is not able to resolve.
How You'll Find Success
The successful candidate will be responsible for management, development and improvement of the Azure and Intune infrastructure to deploy and maintain Windows laptops. They may become secondary SME on Oomnitza, Google Workspace, or other platforms and services.
How You'll Grow
What We're Looking For On Your Resume
What You Should Know About This Team
Our Team's Favorite Perks and Benefits
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.