- Manage customer service complaints in aftersales securing delivering of spare parts towards customers within America by being accountable for followings processes/tasks:
- Responsible for CIC tickets handling submitted by the region CSSC teams. Ensuring cases to be solve or escalated, with a high quality and high ability to respond to the service request.
- Assist customers with order progression and supply chain issues.
- Proactively improve SAP housekeeping and customer satisfaction.
- Proactively work with improving our supply chain in collaboration with Center of Excellence Team (CoE).
- Administer return stock from customers based on Group Policies.
- Close collaboration with both CSSC and Global Logistics in America – and globally.
- Drive Daily Action Meetings – with the 3PLs.
- Follow-up on Key Performance Indicators and identify root causes – escalate to CoE if necessary.
- Coordinate tasks between team members in the Planning & Order Execution Team in GMX.
- Develop team members in increasing skills within supply chain acumen.
- Escalate employee issues or business issues to manager of Global Spare Part Planning & Order Execution
- Identify and find best practices together with the two other team leads in GNL and SSG.
- Drive improvements of collaboration with CSSC and GLOG
- Bachelor's degree in supply chain/Logistics or commercial management.
- 5-7 years of experience of working with ERP SAP ERP/CRM/BW.
- 5-7 years of experience of Customer Service and working experiences for/with a 3PL.
- Highly developed communication skills in English.
- Experience from working in a global company.
- Knowledge of the Courier Express and LTL transportation business is essential.
- Relevant experience as indirect leader in a global position.
- Analytic and problem solving oriented.
- Leadership skills
- Flexible working hours; up to 3 days' paid leave for volunteering
- Annual bonuses, internal well-being consultants and programmes, engaging team buildings
- Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly
- Long-term career development with regular dialogue, as well as continuous learning and development opportunities.
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Planning & Order Execution Team Lead - Ciudad Apodaca, México - GRUNDFOS
Descripción
Are you enthusiastic about developing teams and ensuring robust and efficient planning and order execution of spare parts while ensuring continuous improvement within a global team at Grundfos? Apply for our Planning & Order Execution Team Lead position today
What is the job about?
The Planning & Order Execution Team lead responsibility will be planning and executing orders of spare parts within the Americas Region. The focus of the job is to ensure a strong and efficient after-sales supply chain that supports customer orders and delivers as requested within the American region. The team lead will oversee a team located in Mexico and act as the daily unofficial leader to coordinate tasks between team members and facilitate daily and weekly follow-up meetings with key stakeholders such as CSSC, GLOG, and 3PL.
The team lead will be part of a global team, comprising three team leads, that covers the planning and order execution of spare parts within five DCs (SSG, GPC3, GDS, GBWD, SUS) within Service & Solutions.
This position will report directly to the Global Service DC Planning – Service & Solutions Manager and will operate daily out of the Apodaca, NL facility. Please note that relocation for this position cannot be supported, and qualified candidates must have authorization to work in Mexico without support.
Your main responsibilities:
Your background
We imagine that you have:
What's in it for you?
Whether it's developing leadership skills or advancing your expertise even further, we'll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You'll be welcomed from day one into an inclusive, trusting environment guided by six core values.
In addition, your day-to-day benefits include:
