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Kyc Ops Training Specialist - Xico, México - Citigroup Inc.
Descripción
The KYC Operations Training Specialist will primarily oversee and drive the training of KYC Operations staff both in technical processes and soft skills, will also act as a support for new joiners and the needs of the wider operations.
We are looking for someone who believes they can clearly transfer knowledge to trainees, improve the way training is delivered and can simplify the complex learning for new recruits.
Someone up to the challenge of a constantly changing and demanding environment while ensuring controls are maintained at all times.
Responsibilities:
Management and delivery of the New Hire KYC Foundation Course for Banking, Markets and Citi Commercial Banking (CCB)Identify skill gaps on an on-going basis (for both Technical and Soft skills)Design / amend training material and assessments accordingly using the most appropriate learning interventions
Maintain adequate controls:
tracking learning and attendance, on time publishing of training invites, new hire follow ups, publishing training material.
Ensure that all learning and development deliverables / queries / requests are delivered on time and to the highest standard.
Deliver training to all business levels; operations to senior managers.Develop and maintain good client relationships.
Remain informed of business strategy changes and of new policy, process and technology enhancements and develop necessary training material.
Qualifications:
2-5 years of experience in learning & talent development.90% English Spoken RequiredAbility and knowledge on developing and delivering training materials / experiences for all levels on the organizationCapable of building effective networking at all levelsKnowledge in technology based learning is an advantage.
Ability to work effectively with MS Office applications.
Education:
Bachelor's degree/University degree OR equivalent experience
Job Family Group:
Compliance and Control
Job Family:
Business KYC
Time Type:
Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.View the EEO Policy Statement.
View the Pay Transparency Posting
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