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    Senior Client Account Consultant - México - Tiger Text

    Tiger Text
    Tiger Text México

    hace 2 semanas

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    Descripción

    Description :

    Mercer Operations & Technology Voluntary Benefits is seeking candidates for the following position based in the Mexico City.

    Senior Client Account Consultant Voluntary Benefits

    What can you expect?

    • The Senior Client Account Consultant (CAC) acts as a primary client relationship manager with responsibility for all account servicing
    • The CAC functions as the central point of communication in the department acting as a liaison between various departments and functional areas
    • The CAC consults with the Client Executive / Program Manager in the day-to-day client needs
    • They also proactively manage tasks and projects that affect administration of the business to achieve timely and effective action on client needs
    • Apply project and change management best practices, such as Six Sigma and Lean, to identify opportunities for process, tool and organizational improvement.

    What is in it for you?

    • An opportunity to work in a fast growing, innovative company with excellent career opportunities that is the world's leading professional services firm in risk, strategy and people .
    • Be part of a multinational team.
    • Opportunity to engage across Mercer businesses to understand and deliver the whole firm.
    • World-class training opportunities for personal and career development
    • A company with a strong brand, with experience developing solutions for todays and tomorrow's toughest challenges.
    • A culture, where diversity is embraced and you are celebrated and appreciated for who you are. At , we believe that diversity, equity, and inclusion power us to do what we do best : protect and promote possibility by helping colleagues and clients grow and communities thrive.
    • Work with dynamic colleagues and leaders who are committed to exceeding the high standards set by our clients and by ourselves.
    • Opportunity to engage with a team of diverse thinking leaders and other areas of Marsh business across the globe to understand the full scope of client relationship and service.
    • A culture of internal mobility, diversity, inclusion, and collaboration.
    • Flexible work opportunities for work / life balance.
    • We are a people business and we build genuine relationships founded on trust.

    We will count on you to :

    • Provide knowledge concerning the client's needs and partners with the Client Executive / Program Manager to complete projects.
    • Handles more complex client issues and makes recommendations by utilizing client service and administration expertise.
    • Mentor and provide feedback internally to other team members.
    • Implement marketing plan for the communication of the client's program to its employees.
    • Monitor all projects to make sure they are on track to ensure commitments are kept and accomplishments realized.
    • Evaluate current processes and determine new solutions and process improvements to create an exceptional employee experience.
    • Establish a strong relationship with the client and carrier partners and develop an understanding of all aspects of the client.
    • Maintain client required business documentation regarding the client
    • Manage escalated participants issues in partnership with the Client Service Analyst to identify any trends or process improvement needs.

    What you need to have :

    • BA / BS degree preferred
    • Proven project management skills or benefits administration experience,
    • years of relevant related experience (client facing, project management oriented to customers, benefits administration)
    • Professional demeanor with strong communication and organizational skills
    • Self-motivated with the ability to handle multiple client projects and meet defined timelines.
    • Results oriented with the demonstrated ability to follow-through on client issues to resolution.

    What makes you stand out :

    • Ability to manage multiple projects simultaneously
    • Excellent analytical and organizational skills.
    • Strong relationship building and project management skills.
    • Experience working with large complex organizations
    • Prior benefit administration experience
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