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    Talent Incubation Program- Women - Mexico City, México - Cisco

    Cisco
    Cisco Mexico City, México

    hace 1 semana

    Cisco background
    Descripción

    The Cisco Women Talent Incubation Program- Women (WTIP) is a talent development pipeline for candidates interested in developing their networking skills and obtaining the highly technical, client-facing role of a Technical Consulting Engineer within Cisco's Customer Experience (CX) organization.

    Program Details

    As a participant in the Cisco Talent Incubation Program, you will learn foundational networking skills aligned with the Cisco Certified Networking Associate (CCNA) certification, apply your knowledge in a virtual lab environment and receive training & mentorship from some of the industry's brightest minds who will help challenge and develop your skills.

    Program date for the upcoming cohort is June, 2024 . This is a self-paced, unpaid incubation program typically requiring 25% - 35% of a participant's time. This program is remote and most of the content is self-paced.

    Full-time and Intern Technical Consulting Engineer positions that could be offered to successful candidates at the end of the WTIP program will have a work location of Mexico City.

    The Technical Consulting Engineer Role

    The Technical Consulting Engineer focuses on ensuring our customers can fully utilize services by addressing technical issues and preventing costly down time. In this best-in-class support role, you will:

  • Troubleshoot and resolve complex technical issues in network services
  • Create digitized intellectual capital to build Cisco's technical knowledge base
  • Engage with wide, diverse customer base to help them get the most from their technology

    • Who You Are:

    This program is for two different talent pools:

    Individuals who are currently in the last year of their bachelor's degree and will graduate by May-Jul 2025.
    New grads (1 year maximum after graduating)

    Minimum requirements for this program:

  • Passion for customer success, dedicated to delivering the best customer experience in the industry.
  • Strong analytical and technical problem-solving skills.
  • Fluent in English.
  • Ability to proactively self-learn and independently apply new knowledge in a variety of situations.
  • Excellent verbal, written, and interpersonal skills; resilience in difficult customer management scenarios.
  • Recent graduate or in your final year of study (e.g., networking, computer science, IT, engineering), related program or other academic certification; equivalent experience accepted in lieu of degree.
  • Able to legally live and work in the country for which you're applying, without visa support or sponsorship.
  • Located in Mexico City - Metropolitan Area.
    • Desired Skills:
  • Knowledge of networking technologies
  • Experience providing customer support
  • Background in communications, networking, technical support or similar field
  • Able to have a conversation in English.
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