- Lead, evaluate, provide resources and drive a team towards realistic goals
- Apply technical expertise to strategize for current/future technological developments and serve as point of contact for technical questions
- Apply knowledge of concepts and procedures to resolve issues
- Responsible for delivery of end results and resource planning; shares responsibility for budget management which directly impacts the Technology Infrastructure area
- Contribute to formulation of strategies for infrastructure technologies functional areas across
- Demonstrate in-depth knowledge of how Technology Infrastructure integrates within the overall technology function to achieve business goals
- Provide evaluative judgment based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents.
- Ensure ongoing compliance with regulatory requirements, evaluate controls to help mitigate negative outcomes through prevention, detection and correction
- Persuades and influences others through communication skills; may negotiate with external parties
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Ability to manage teams.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
- 6-10 years of experience in a Technology Infrastructure role with people management experience
- Project management experience
- Ability to communicate technical concepts to non-technical audience
- Experience in a Financial Services or large complex and/or global environment preferred
- Ability to develop projects required for design of metrics, analytical tools, benchmarking and best practices
- Effective written and verbal communication skills
- Effective analytic/diagnostic skills
- Ability to partner with virtual and in-person teams, define goals to a team, and work under pressure or to a deadline
- Bachelor's/University degree, Master's degree preferred
- El Senior Manager de Gestión de Servicios de TI será responsable de supervisar la entrega y el mantenimiento de los servicios de TI de la empresa, garantizando un rendimiento óptimo y el cumplimiento de todos los acuerdos de nivel de servicio (SLAs). Este puesto liderará la estrategia de gestión de servicios para alinear las operaciones de TI con las necesidades del negocio, mejorando continuamente la eficiencia y la calidad del servicio.
- Certificación en ITIl V3-V4 (indispensable)
- Experiencia en Service Now
- 3-5 años liderando equipos interdisciplinarios.
- Comunicación asertiva, manejo de incidentes, habilidad de negociación.
- Manejo de multiples prioridades.
- Supervisión al equipo de service management
- Inglés intermedio- avanzado (conversacional)
-
Incident and Service Management
hace 1 semana
Capital Empresarial Horizonte México**Capital Empresarial Horizonte Empresa Mexicana especialista en Recursos Humanos y Tecnologías de la Información solicita**: · **Incident and Service Management** · **Para laborar en Ciudad de México** · **Perfil** · **Escolaridad**: Ingeniería en Sistemas, Informática o afín. · ...
-
Field Service Vendor Management
hace 1 semana
Unisys Ciudad de México**Job Description** We Believe in Better** · We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. · Our associat ...
-
Order Management SAP Customer Service
hace 1 semana
Recruiters and HR Advisors LATAM Iztapalapa, México**Vacante para la empresa Recruiters and HR Advisors LATAM en Insurgentes Sur -Benito Juárez, Ciudad de México**: · **Order management sap customer service**: · **Order management sap cust service**:** Customer service SAP / Order management** · Empresa Líder Multinacional desarr ...
-
Coordination Gobernance Service Management
hace 2 días
BBVA Tlahuac, México**Área**: · **ENGINEERING** · **Inscríbete hasta**: · **2/4/2024** · **Sociedad**: · **214** · **¿Qué estamos buscando?** · Talento STEM en el grupo BBVA ¿Que te ofrecemos? · - Formarás parte de un equipo de más de expertos en Tecnología, en 25 países, cuyo propósito es llevar al ...
-
Order Management SAP Customer Service
hace 1 semana
Recruiters and HR Advisors LATAM Tlahuac, México**Vacante para la empresa Recruiters and HR Advisors LATAM en Insurgentes Sur -Benito Juárez, Ciudad de México**: · **Order management sap customer service**: · **Order management sap cust service**:** Customer service SAP / Order management** · Empresa Líder Multinacional desarr ...
-
Service Manager
hace 3 días
Novo Nordisk Ciudad de MéxicoService Manager · **Category**:Digital & IT**Location**:Ciudad de México, Ciudad de México, MX- Join Novo Nordisk for a life-changing career establishing and developing a world-class Global Business Service Centre in Mexico City.- This will impact millions of people living with a ...
-
Service Manager
hace 5 días
Kyndryl Mexico S. de R.L. de C.V. Ciudad de México**Why Kyndryl** · Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? · We are always moving forward - always pushing ourselve ...
-
Service Management
hace 3 días
Head Hunter Xico, MéxicoEmpresa lider en TI anda en busca de un Service Management.**Requisitos**: **Ingles avanzado conversacional.**: **Mas de 5 años de experiência en el puesto.**: Gestión de aplicaciones. Asignación de grupos de responsabilidad, backlog de tickets, gestión de comunicación offshore y ...
-
Service Level Manager
hace 4 días
Zebra Technologies Ciudad de México**Remote Work: Yes** · **Overview**: · At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. · We are a community of changemakers, innovators and doers who come together to deliver a ...
-
Service Delivery Manager
hace 1 semana
Adenza City, MéxicoCalypso Technology and Axiom SL have merged to form a new company, Adenza. · Play · 00:00 · - 01:07 · Mute · Enter fullscreen · Play · Division Overview · Product & engineering works towards delivering a powerful yet flexible technology platform keeping the needs of the end custo ...
-
Managed Services Engineer
hace 6 días
Flō Networks Ciudad de MéxicoFlō Networks is a leading provider of telecommunications services between the US and Mexico. We provide connectivity and managed services to Fortune 1000 companies, telecommunications, and cable companies over a fiber optic network that spans over 13,000 miles between both countr ...
-
DevOps/service Manager
hace 1 semana
WTW Ciudad de MéxicoDevOps/Service Manager · - Mexico City, MX · February 15, 2024 · - Support Actuarial Specialists with Risk and ICT Technologies. Technologies will include Igloo, Catastrophe Modelling, Azure SQL Databases, and Azure Virtual Desktops · - Knowledge to resolve technical issues as ne ...
-
Service Delivery Manager
hace 1 semana
Engage ESM Ciudad de México**Publication Date**:Mar 17, 2023**Ref. No**:470269**Location**:Mexico City, Mexico city, MX, 06600**The future is our choice** · At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring ...
-
Service Delivery Manager
hace 4 días
Hemmersbach GmbH & Co. KG MéxicoDetermined and autonomous professional with experience in project management in the IT field services · - Mexico - Queretaro, MX · - Professionals · - Full-time · **—** Your Benefits **—****: · - Buddy program- Flat hierarchies- Internal career development- International environm ...
-
Client Service Manager
hace 3 días
TMF Group Ciudad de México**Job no**: 570412 · **Work type**: Full time · **Location**: Mexico City, Mexico · **Categories**: Administration · **Office Location**: Mexico City · **About TMF Group** · TMF Group is a leading provider of critical administrative services, helping clients invest and operate sa ...
-
Service Operations Manager
hace 5 días
Alfa Laval City, MéxicoAt Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. A ...
-
Customer Service Manager
hace 2 días
Reach International Consulting Ciudad de México**We are seeking to recruit an experienced customer service manager having previously worked for loan-lenders, credit providers or debt collection agencies in Mexico.** · **Key Deliverables** · - Working closely with HQ in establishing annual targets and ensuring the delivery of ...
-
Service Desk Manager
hace 7 horas
Toshiba Global Commerce Solutions - External Ciudad de México**The company** · Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we ...
-
Area Service Manager
hace 2 días
BOBST Ciudad de MéxicoArea Service Manager - Corrugated Board · BLN - Bobst Latino America Norte SA de CV · This individual will manage the after sales activities for the existing Customer base for the Corrugated Product line for Mexico and Northern Latin America by working closely with customers to i ...
-
Customer Service Manager
hace 1 semana
Stryker Ciudad de México**What We Want** · - ** Effective communicators. **People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders, senior management, and their teams. · - ** Managers who drive performance. **People who implement p ...
Infrastructure Sr Manager- Service Management - Ciudad de México - Citigroup Inc.
Descripción
The Infrastructure Senior Manager is an intermediate level role responsible for driving LAN / WAN and help desk administration strategies, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to coordinate, manage and advise a team of professionals on technical and strategic concepts and activities.
Responsibilities:Qualifications:
Education:
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group:
Technology
Job Family:
Infrastructure
Time Type:
Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
View the " EEO is the Law " poster. View the EEO is the Law Supplement .
View the EEO Policy Statement .
View the Pay Transparency Posting
#J-18808-Ljbffr