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sellia Zapopan, México**Sellia** · - Sellia_ es unala plataforma de comunicación con el cliente que ayuda a las empresas a estar siempre disponibles frente a consumidores que necesitan soluciones rápidamente. Desde consultas, ventas, recursos humanos, marketing, conecta a través de Whatsapp y de las a ...
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Support Engineer
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Hadoop Support Engineer
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Hadoop Support Engineer
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ERP Support Engineer
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Netsuite Engineered Support
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Technical Support Engineer
hace 2 días
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Technical Support Engineer
hace 10 horas
Oracle Zapopan, MéxicoAs a member of the Oracle SaaS Cloud Central team, you will be responsible for: · - Post-sales technical support of all SaaS Cloud Administrative activities. · - This includes, but is not limited to, support of: · - Environment refreshes (Moving data from a source environment to ...
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Cloud Support Engineer
hace 10 horas
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Cloud Support Engineer
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Support Engineer
hace 3 días
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IT Support Engineer
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IT Support Engineer
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Support Engineer
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IT Support Engineer
hace 4 días
Synechron Guadalajara, MéxicoSynechron is a self-funded, leading digital transformation Consulting firm focused on the financial services industry working to accelerate digital initiatives for Banks, Asset Managers and Insurance. We achieve this by providing our clients with innovative solutions that solve t ...
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Support Engineer
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Dba Support Engineer for Gec
hace 1 semana
Oracle Zapopan, MéxicoReactive support includes helping the customers resolve their critical production issues in the quickest possible way and identify the root cause. Proactive support includes performing technical assessments of customer environments, applied research, advice on product features an ...
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Peoplesoft Hcm Support Engineer
hace 1 semana
Oracle Zapopan, México**Preferred Qualifications Education & Experience**: · - B.A./B.S. in a technical field such as computer engineering or equivalent experience required · - 4+ years relevant working experience preferably working with Oracle/PeopleSoft HCM products · - Prior relevant experience in ...
JD Edwards Support Engineer - Zapopan, México - Oracle
Descripción
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Responsibilities
As a Support Engineer, you will be the technical interface to customers for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
JD Edwards EnterpriseOne Functional Product Support Engineer - as a primary point of contact for customers, to resolve JDE functional related issues. Always ready to learn new technologies and share learnings through Knowledge management, Automation, Communities and Trainings.
Candidate Background and Experience
- . (University degree) in technical field or equivalent experience required.
- 4+ years relevant experience, preferably 2+ years on JD Edwards EnterpriseOne
Functional Expertise
- Functional knowledge on one or more JDE modules (Manufacturing, Distribution, Finance, HCM)
- Understanding of JDE architecture
- Technical knowledge on any Database, Operating system, XML, Java or others preferred
- Strong functional troubleshooting skills
- JD Edwards on Oracle Cloud knowledge preferred
Other Skills
- Good communication skills in English (written and spoken)
- Ability to handle multiple priorities effectively and efficiently
- Team Player, eager to learn new technologies and share knowledge
- Positive attitude towards providing Outstanding Customer Service
Required Skills
JDE Functional knowledge (MFG, DIST, FIN or HCM)Career Level -
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.