Trabajos
>
Mexico City

    Customer Success Manager - México - Trellix

    Trellix
    Trellix México

    hace 1 día

    Default job background
    Descripción

    The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. The CSM must be comfortable consulting with customers at every level with the ability to articulate the value of Trellix solutions and services that inspires the adoption of solutions, services, educational offerings, and support. Ultimately, in addition to the prime customer success focus, this role promotes retention and loyalty leading to a successful renewal.

    Location : Mexico

    Company Overview:

    Trellix is a global company redefining the future of cybersecurity. The company's open and native extended detection and response (XDR) platform helps organizations confronted by today's most advanced threats gain confidence in the protection and resilience of their operations. Trellix's security experts, along with an extensive partner ecosystem, accelerate technology innovation through machine learning and automation to empower over 40,000 business and government customers. More at .

    What You Will Do:

    In this role you a have a tremendous opportunity to apply your passion for customers, communication skills, persistence, and business acumen to directly contribute to the Trellix's growth and success.

    As the lead customer liaison for strategic accounts, you will develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand the customer's business strategy, technical environment, and measurements for success.

    You will build and develop customer specific success plans to oversee customer on-boarding, adoption, and satisfaction across the portfolio to promote best practices and usage of Trellix products and solutions.

    Partner with Sales to help transition the account from Pre-Sales to Customer Success and identify expansion and opportunities.

    You will be an advocate for our customers with a focus on transformation and engagement to promote a successful experience with our products and services and utilize Quarterly Business Reviews to continue alignment and highlight ongoing progress.

    Develop a comprehensive understanding of typical business and cyber security challenges faced by customers while demonstrating the fundamental capability of our technology to drive feature adoption to maximize time to value and return on investment.

    Handle escalations of deployment or customer productivity blocking issues, and coordinate related activities with Sales, R&D and CS Engineering.

    The cross-functional nature of this role provides a deeper understanding of all aspects of the business.

    Identify risks to the customer achieving their desired outcomes and stated business goals, working with account teams and cross-functional groups on risk mitigation or escalate as needed.

    About You:

    5+ years of customer engagement and account management experience in a Cybersecurity/SaaS solutions company and/or an enterprise software industry a plus

    Experience working successfully with a portfolio of enterprise clients leading to adoption, expansion, and renewals of our dynamic products.

    Strong customer orientation with the ability to manage complex projects and conflicting requirements.

    Outstanding communication skills and ability to collaborate cross functionally

    You have an enthusiastic and dedicated approach to connect customers with an understanding of their needs and ensuring they understand and realize the full value of our products and services

    Ability to build and maintain highly valuable and outcome-based relationships with a diverse customer account base

    University degree or equivalent experience

    Company Benefits and Perks:

    We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

    • Retirement Plans
    • Medical, Dental and Vision Coverage
    • Paid Time Off
    • Support for Community Involvement

    We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

    #J-18808-Ljbffr
  • Oficina de Reclutamiento

    Customer Success Manager

    hace 1 día

    Oficina de Reclutamiento Miguel Hidalgo, México

    Customer Success Manager · Experiência mínima de 3 años en: · - Procesos de RRHH / Desarrollo Organizacional / Comunicaciones Internas · - Conocimientos y experiência en gestión de Clientes / Cuentas · - Herramientas tecnológicas de gestión (CRM / CSM's / Soporte / productividad ...

  • Reclutamiento IT

    Customer Success Manager Ti Híbrido

    hace 20 horas

    Reclutamiento IT Iztacalco, México

    **Vacante para la empresa Reclutamiento IT en Iztacalco, Ciudad de México**: · **Sobre nosotros** · - Somos una empresa joven, con un crecimiento sostenido año con año; nos dedicamos a servicios de tecnología en redes, seguridad, aplicaciones y más, te invitamos a integrarte con ...

  • Intégrate Soluciones

    Customer Success Manager

    hace 4 días

    Intégrate Soluciones Naucalpan, México

    FUNCIONES · - Gestionar la relación con los clientes de la agencia, asegurando su satisfacción y fidelidad. · - Recopilar comentarios de los clientes y proporcionar información útil para mejorar los productos y servicios de la agencia. · - Ser el punto de contacto principal para ...

  • Vinneren Consulting Sa de CV

    Customer Success Manager

    hace 1 día

    Vinneren Consulting Sa de CV Tlahuac, México

    Importante y novedosa empresa en el giro de Tecnología está en búsqueda de Customer Success Manager con el siguiente perfil. · OBJETIVO: alcanzar y consolidar la **lealtad del cliente** al fomentar relaciones duraderas y estrechas con el usuario. Al mismo tiempo, su gestión está ...

  • Mambu

    Customer Success Manager

    hace 4 días

    Mambu Ciudad de México

    Who we are: · In the last 10 years, Mambu has been revolutionising banking - making it more accessible, more straightforward and more inclusive for everyone. With fresh funding secured and a near €5 billion valuation we have huge ambitions for ourselves and the whole banking sect ...

  • Belvo

    Customer Success Manager

    hace 3 días

    Belvo Ciudad de México

    **A little bit about us**: · We are Belvo, an open finance API platform with the bold vision of democratizing access to financial services in Latin America. We enable any financial innovator to access and interpret financial data - as well as initiate payments from their end-user ...

  • Gigamon

    Customer Success Manager

    hace 6 días

    Gigamon Ciudad de México

    Gigamon, certified as a Great Place to Work, helps the world's leading organizations run fast, stay secure and innovate. We provide the industry's first elastic visibility and analytics fabric, which closes the cloud visibility gap by enabling cloud tools to see the network and n ...

  • Multiplier

    Customer Success Manager

    hace 1 semana

    Multiplier Ciudad de México

    **_Customer Success Manager (Remote)_**: · **_Location: Mexico_**_|_**LATAM**: · **A bit about us** · We're at the forefront of one of the most exciting evolutions of our generation - remote staffing. No longer do employers have to hire according to geography, and no longer do em ...

  • Yalo Inc.

    Customer Success Manager

    hace 2 días

    Yalo Inc. Ciudad de México

    **Yalo**: · Hi This is Yalo We are on a mission to bring conversational commerce to the world... · Remember how it used to be to interact with businesses that knew and understood you, that could recommend exactly what you needed, and that with a simple message could get you what ...

  • LSEG (London Stock Exchange Group)

    Customer Success Manager

    hace 1 semana

    LSEG (London Stock Exchange Group) Ciudad de México

    A Customer Success Manager (CSM) connects our clients to Refinitiv's Trading solutions, including desktop, and feeds. The CSM plays a vital role in ensuring that our customer's fully leverage the value of Refinitiv by discovering and implementing workflow solutions while continuo ...

  • SoftwareONE

    Customer Success Manager

    hace 4 días

    SoftwareONE Ciudad de México

    Job Function: Goatpath Why SoftwareONE?: · The role: · **Responsibilities and Focus areas**: · - Leading and supporting our customers with their on-boarding using project-based methodology · - Working with the sales teams to support the sales cycle and govern customer expectation ...

  • Lemontech

    Customer Success Manager

    hace 1 semana

    Lemontech México

    En Lemontech nos dedicamos a desarrollar nuestros propios SaaS con un fuerte foco en la industria Legal y de Servicios profesionales. Hoy tenemos presencia en más de 1.000 firmas y gerencias legales en toda Latinoamérica, e impactando a miles de usuarios en el mundo. Somos disru ...

  • Mindbody

    Customer Success Manager Ii

    hace 2 días

    Mindbody México

    We're revolutionizing the fitness & wellness industry, and we're looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the ...

  • PepsiCo

    Customer Success Manager

    hace 1 día

    PepsiCo Miguel Hidalgo, México

    **Overview** · **We Are PepsiCo** · PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and conv ...

  • Salesforce

    Employee Success Business Partner Manager

    hace 3 días

    Salesforce Ciudad de México

    **Job Category **:Employee Success Group · **Job Details**: · We have a great opportunity for an experienced, hard-working, flexible, team player and results-driven HR Business Partner to align our Employee Success initiatives and functions with business goals. We look for a Busi ...

  • Upfluence

    Customer Success Manager

    hace 4 días

    Upfluence Iztapalapa, México

    **Vacante para la empresa Upfluence en Roma Norte -Cuauhtémoc, Ciudad de México**: · **About Upfluence** · Upfluence helps its customers tell their stories with powerful tools dedicated to the creator economy and social commerce. · Upfluence allows brands and agencies to collabor ...

  • Overhaul Group Inc

    Customer Success Manager

    hace 1 día

    Overhaul Group Inc Tlalnepantla, México

    **Who We Are** · Overhaul is a supply chain integrity solutions company that allows shippers to connect disparate sources of data into the first fully transparent situational analysis engine designed for the logistics industry. Data that is transformed into critical insights can ...

  • Intégrate Soluciones

    Customer Success Manager

    hace 1 día

    Intégrate Soluciones Naucalpan de Juárez, México

    FUNCIONES Gestionar la relación con los clientes de la agencia, asegurando su satisfacción y fidelidad. Recopilar comentarios de los clientes y proporcionar información útil para mejorar los productos y servicios de la agencia. Ser el punto de contacto principal para los clientes ...

  • Salesforce

    Customer Success Manager

    hace 3 días

    Salesforce Tlahuac, México

    Job Category · Customer Success · Job Details · **About Salesforce** · We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in ...

  • Sesametime

    Customer Success Manager

    hace 6 días

    Sesametime Xico, México

    HolaEstamos buscando al nuevo fichaje estrella para nuestro equipo como **Customer Success Manager**Somos Sesame HR, **la solución digital que ayuda a equipos de Recursos Humanos **, managers y empresas a optimizar los procesos de gestión de personal, centralizándolos en una sola ...