Project (Client Services) Mgr - Ciudad de México - Fortinet

Fortinet

Empresa verificada

Ciudad de México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Creates and executes project work plans and revises as appropriate to meet changing needs and requirements. Develops statements of work, WBS, and overall project schedule.

Identifies resources needed and assigns individual responsibilities, by managing and monitoring team's availability.
Manages daytoday operational aspects of projects, including scope, schedule, budget and quality
Effectively applies Fortinet's methodology and enforces project standards.
Minimizes Fortinet's exposure and risk on projects.
Ensures project documents are complete, current, and stored appropriately from beginning to end.
Works closely with all customerfacing Fortinet functions, including sales, operations, order management, support to coordinate activities.
Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project.
Accurately forecasts revenue, profitability, margins, bill rates and utilization
Assures project legal documents are completed and signed
Facilitates PS, Presales & SE team and client meetings effectively.
Effectively communicates relevant project information to executive management.
Resolves and/or escalates issues in a timely fashion.
Understands how to communicate difficult/sensitive information tactfully
Highlight areas of improvement and recommend changes in methods, processes and tools.
Monitor and manage operational and customer satisfaction metrics to meet organizational goals.
Handle project escalations and follow up on customer satisfaction surveys.
Build and maintain strong relationships with the sales teams.
Recruit, hire and retain engineers for professional services, so the implementation processes can continue.
Maintain a great working atmosphere that allows personal and professional development to each one of the team members.
Define, document, enforce and enhance processes that speed up time for PS engagement request from Presales team.
Collaboratively work with peers within Latin America and AMER region, in order to work on initiatives which can help to give better service to our customers, partners and the security community in general.
Manage relationships with customers, partners and corporate organizations to enhance technical support processes and drive PS projects satisfaction.
Establish, document and enforce processes that allow higher efficiency and productivity.
Align strategies to proactively avoid potential issues in any of the presales processes established.
Constant follow up to processes making sure they are maintained properly.
Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience.
SALES: Typically requires years of field sales experience.
Outstanding oral communication and presentation skills
Strong familiarity with project management software, such as Microsoft Project. Experience as a Program Manager is a plus.
Experience at working both independently and in a teamoriented, collaborative environment
Can conform to shifting priorities, demands and timelines through analytical and problemsolving capabilities
React to project adjustments and alterations promptly and efficiently
Flexible during times of change
Excellent conflict resolution skills
Ability to think creatively to develop new solutions to problems.
Ability to create a vision, establish a plan, and ensure plan execution through success.
Ability to coach others.
Experience in a Professional Services role in a networking/security company or equivalent education.
Demonstrated leadership skills.
Full knowledge of all relevant business policies and practices.
Strong ability to energize and lead others.
Previous experience leading teams is a must.
Bilingual: Strong oral and written communication skills, both in Spanish and English. Ability to speak Portuguese is a plus.