Associate Solution Engineer - Ciudad de México - Appian

Descripción

Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

In Solution Engineering we're passionate about technology. We love making it, and we love using it. Joining the Appian CIO team will provide you with the opportunity to learn in an environment that values cross-functional collaboration and is committed to personal and professional growth. We want to revolutionize the way people work, and in doing so, we develop the Appian platform to be simple so our customers can thrive.

Our Solution Engineering team is obsessed with providing technical support for our customers. We are looking for an Associate Solution Engineer, a technical "Jack/Jill of All Trades" that loves figuring out "how things work." If you are someone who loves technology and you are interested in a career in software where you aren't having to code all day, this role could be for you As an Associate Solution Engineer, you'll become an expert on the inner workings of the Appian platform and gain full-stack experience. You'll have the opportunity to work with every layer of the Appian platform; from data analysis to creative problem solving and you'll tackle the most challenging technical problems while mitigating all of our customers' concerns. Interested in learning more? Check out the employee insight below

This role is based at Appian's Mexico City office in Coyoacán. Employees hired for this position will have the opportunity to work in a flexible and hybrid environment. If you are not already located in the Mexico City Area, your willingness to relocate will be a contingency for this position.

To be successful in this role, you need:

• To be excellent at problem solving and find creative solutions to some of our customer's most complex technical concerns
• To provide exceptional, world-class technical support (verbal/written) to our customers and our highest stakeholders around the globe
• To tackle technical challenges and communicate your work across a variety of departments
• To have a strong interest in software development (but not wanting to focus on coding all day)
• To have the desire to work closely with our customers to help lead continual improvement in the availability, performance, functionality and security of our platform
• To have an interest or experience in programming/scripting languages(e.g. Python, Java, Perl, Ruby, C#, PHP)
• To have an interest or experience in data analytics, RDBMS platforms (e.g. MySql, Oracle, SQL Server), and systems administration (e.g. Linux, Windows)

Basic Qualifications:

• Bachelor's degree focused on Engineering, Computer Science, Information Technology and Systems, Mathematics or related degree program
• Flexibility to provide after business hours support (rotation every 10-15 weeks)
• Bilingual or Business proficiency of the English language

Some of the tools and resources we will equip you with include:

• Training: 2-4 week infrastructure training that covers how to install, hotfix, upgrade, and integrate Appian. Infrastructure training allows our engineers to be successful at handling support cases for self-managed customers. Afterwards, a 3 month long training process starts in order to complement front-end and back-end Appian knowledge (integration and design training, performance training, Appian Cloud training).
• Learning and Development: Appian offers a wide variety of growth and development opportunities such as: our in-house Appian MBA program for new managers, Appian University which is a full library of over 3,000 LinkedIn Learning and Udemy courses, Presentation Skills training, and tuition reimbursement for those seeking to further their education.
• Inclusion: We'll immerse you into our community rooted in respect starting on day one. Our community is strong and growing Our affinity groups are a great place to start connecting with peers from all across the globe.

We asked a current team member what their role and typical day look like:

"As a Solution Engineer I work on technical support tickets for the Appian platform. I analyze logs, collect server data, and run/create scripts to troubleshoot Appian installations for self-managed and Appian Cloud environments.

I am able to troubleshoot incidents with customers over a virtual meeting (screen-share) with internal teams to investigate issues and brainstorm troubleshooting solutions that allow understanding or reproduction of platform issues. This includes wrangling log data to come up with insights about a given incident, collaborating with Appian source-code developers to resolve platform issues, submitting feature enhancements on behalf of Appian customers, configuring supported custom configurations in Appian Cloud and writing Root Cause Analysis reports for high priority incidents that have been resolved"

Tools and Resource

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups . These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit . [Nasdaq: APPN]

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Appian Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, genetic information, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination . Appian provides reasonable accommodations to applicants and employees in accordance with all applicable laws .

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.