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    Customer Experience Agent - Mexico City, México - DoorDash

    DoorDash
    DoorDash Mexico City, México

    hace 6 días

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    Descripción

    About the Role

    We're looking to grow our Marketplace Live Operations team by leaps and bounds. Join DoorDash as a Marketplace Live Operations Representative to become an expert in addressing the most pressing needs and concerns of DoorDash's thousands of partner merchants, customers, and dashers worldwide. You'll be part of an exciting, rapidly-growing team designed to take our support to the next level. Representatives will report to the Marketplace Live Operations Supervisor.

    Note: We are a 24 hour/365 day operation. An Agent will be assigned a schedule that may include evenings, weekends, or holidays. These schedules will be adjusted periodically to meet the needs of our business.

    You're excited about this opportunity because you will...

  • Handle three main channels: Inbound Calls, Chats, and Emails for DoorDash's partner merchants, customers, and dashers worldwide while maintaining an outstanding experience in every interaction.
  • Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in a timely manner.
  • Develop deep expertise in how DoorDash's processes, systems, and resources work, and how to use them to drive positive outcomes
  • Demonstrate effective communication skills and relationship-building.
  • Excel at Quality We want to be the best Customer Experience Company out there

    • We're excited about you because...

  • You have at least 1 year of experience troubleshooting customer issues using email, phone, and chat.
  • You can speak fluent English and have above average technical fluency (typing speed of 40 WPM).
  • You have experience in a fast-paced customer service role and are resilient in an ever-changing environment.
  • You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using DoorDash's brand voice and tone.
  • You are a highly-motivated individual that works well in a team environment.
  • You are above average in technological fluency, including smartphone application navigation, computer function navigation, such as using hotkeys for copy/paste, opening multiple tabs, email
  • You are customer-centric and you love helping people.
  • You have high emotional intelligence and you are great at building relationships.
  • You are very organized--you can juggle both issue resolution & concise communication.
  • You have experience maintaining a high level of professionalism.

    • Why You'll Love Working at DoorDash...

  • We are leaders - Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.
  • We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
  • We are learning - We're not afraid to dig in and uncover the truth, even if it's scary or inconvenient. Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.
  • We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
  • We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
  • We offer great compensation
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