- Balance Workload among agents
- Support on Escalations
- Identify collaboration opportunities with customers
- Process improvement opportunities through data analytics
- Support to Operation on day
- to
- day activities
- Deliver Forecast Reports
WE VALUE: - A broad knowledge of principles and best practices in (customer service)
- Excellent team and communication skills
- An ability to take initiative and work with limited direction
- An ability to influence at the operational level
- Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems, Analytics tools
- Ability to identify priorities and organize activities accordingly
YOU MUST HAVE - Bachelor's degree in Administration, Management, Mechanical or Industrial Engineering.
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Advanced English skills (Proficient): - Customer focused
- Self-Driven
- Customer Service, tech support, Backoffice or administrative experience
- Nonexempt
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Descripción
Join a team recognized for leadership, innovation and diversity:
Key Responsibilities:
Additional Information:
-
JOB ID:HRD
Category:Customer Experience-
Location:Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico