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    Cust Exp Professional - Mexico City, México - Honeywell

    Honeywell
    Honeywell Mexico City, México

    hace 2 semanas

    honeywell background
    OTHER
    Descripción

    Join a team recognized for leadership, innovation and diversity

    The Customer
    Experience Professional is responsible for acting as a key contact to deliver
    consistent, high quality, complete world class customer service in support of
    our customers' needs.
    Excellent communication is
    required as well as a broadly thinking team player. He/she will be able to work
    efficiently in a high-pressure environment and remain calm in any
    circumstances. The position requires a solid understanding of business needs.
    This role will be a champion for continuous
    improvement to deliver 'best in class' customer service and order management
    fulfilment. You will execute on bookings, order generation, periodic billing,
    renewal etc.

    Be part of the team
    that is solving complex problems for the customer. Comply with business
    processes and controls to deliver 'best in class' customer service and order
    management fulfilment.

    Key responsibilities

    • Successful
      and timely booking and lifecycle handling of all product orders
    • Support
      local office support with all required administration activities
    • Work within
      guidelines of Global policies and processes
    • Serve as the primary customer contact for your
      assigned portfolio of accounts and ensure all customer needs and
      expectations are met.
    • You will communicate with other departments such as
      Technical Support, Logistics, Manufacturing, Regional Sales Managers,
    • Product
      Managers, etc., to resolve customer issues. You will support ordering
      processing including order entry, expediting orders, change orders, returns,
      monitoring order status and resolving discrepancies.
    • Profound knowledge of domestic and international shipping requirements
    • Profound knowledge of international shipping documents and why they are required
    • Profound knowledge of country specific requirements
    • Profound knowledge of Letter of Credit/Bank Guarantees
    • Ensure good document control
    • Order entry, shipping and invoicing
    • Handle incoming calls or inquiries from
      prospective customers or clients
    • Transfer customer calls to appropriate staff
    • Provide customers with general product and
      service information.
      Identify, investigate, and resolve customer
      issues using the database/ERP system, including complaint registration and
      follow-up in
    • Follow-up on outstanding customer inquires
    • Assist customers effectively by solving
      customer disputes
    • Completing supporting paperwork
    • Set-up of new customers in SAP and update
      existing records where needed
    • Research billing issues
    • General administrative support
    • Keep records of customer interactions (for
      instance, by using Services for Object)
    • Foster relationships with internal and external
      customers

    Must have

    · Preferred minimum of 5 years' experience in a Customer Services environment, preferably with contract administration expertise

    · Bachelor's Degree

    · Experience working in a multi discipline team

    Skills

    · Passionate about customer service, with a professional, assured telephone manner and a confident personality

    · Self-motivated with excellent communication skills

    · Ability to build relationships quickly and use this skill to ensure customers get exceptional service

    · Must be well extremely organized, self-motivated and professional

    · Strong team player with positive outlook

    · Has a hands-on approach

    · An ability to take initiative

    Knowledge

    · Understands how different functions within his/her own organization interrelate to each other

    · Understands and is familiar with the Honeywell values

    · Understands the importance of health and safety in the workplace

    You have skills with good PC the willingness to learn new programs. Experience with SAP or other ERP systems is a must

    #LI-Hybrid


    Additional Information

    • JOB ID: HRD230702
    • Category: Customer Experience
    • Location: Av. Santa Fe No 94,Torre "A" piso 1,Mexico City,CIUDAD DE MEXICO,01210,Mexico
    • Nonexempt
    Customer Experience (GLOBAL)
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