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    Technical Operations Specialist - Mexico City, México - TSYS

    TSYS
    TSYS Mexico City, México

    hace 5 días

    Default job background
    De jornada completa
    Descripción

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

    Summary of This Role

    Responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. Creates a bridge between development and operations by applying a software engineering mindset to system administration topics. Splits time between operations/on-call duties and developing systems and software that help increase site reliability and performance.

    What Part Will You Play?

  • Chaos engineering - you're expected to think laterally about how our systems might fail in theory, design tests to demonstrate how they behave in practice, and then formulate and implement remediation plans, as appropriate.
  • Use practices from DevOps and GitOps to improve automation and processes to make self service possible.
  • Safeguarding reliability. Ensuring that our services are highly available, resilient against disasters, self-monitoring, and self-healing.
  • Reviewing designs with an eye toward increasing the holistic stability of our platform and identifying potential risks.
  • Building systems to proactively monitor the health, performance and security of our production infrastructure.
  • Improving our monitoring and alerting systems to make sure engineers get paged when it matters (and don't get paged when it doesn't).
  • Evolving our SDLC, practices, and tooling to account for Site Reliability considerations and best practices.
  • Developing runbooks and improving documentation.
  • Undertake continuous service reviews, and generate ideas for improvements and implement when appropriate.
  • Respond to moderately complex issues and see through resolution. Escalating to senior management when appropriate.
  • Writing scripts as per the requirement to generate various data reports.
  • Perform production support activities that involve the assignment of issues and issue analysis and resolution within the specified SLAs.
  • Suggest fixes to complex issues by doing a thorough analysis of the root cause and impact of the defect.
  • Understanding every feature of the application very clearly and passing the knowledge to the support, operations and customer success team.

    • What Are We Looking For in This Role?

    Minimum Qualifications

  • BS in Computer Science, Information Technology, Business / Management Information Systems or related field
  • Typically minimum of 2 years relevant experience
  • 2+ years of experience working in an AWS, Google, or Azure cloud environment.
  • 2+ years of experience working with the Git version control system.
  • 2+ years of SQL scripting experience.
  • Bash, Python, and/or other programming or scripting experience. Solid scripting ability is important for this role.

    • Preferred Qualifications

  • Understanding of CI/CD concepts, containerization, and Microservices.
  • Understanding of the Software Development Life Cycle (SDLC) and Agile Software Development concepts.
  • Strong communication (written, verbal, interpersonal) skills with the ability to connect with a wide variety of audiences, including clients and team members

    • What Are Our Desired Skills and Capabilities?

  • Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
  • Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
  • Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
  • Experience in Public and Private Clouds, Jenkins, Terraform, Ansible, OpenShift, Kubernetes or AWS EKS
  • Analyzing the complete end to end flow by understanding the code(written in .net , react, C#) and fix it(if required).
  • Strong technical knowledge about the relational/ non relational database, networking, UNIX platform.
  • Ability to troubleshoot issues and able to handle different types of customer inquiries.
  • Good understanding of various logging/ monitoring tools like New Relic, Kibana, Graylog.
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