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    Operational Program Manager - Mexico City, México - Siemens Servicios S.A. de C.V.

    Siemens Servicios S.A. de C.V.
    Siemens Servicios S.A. de C.V. Mexico City, México

    hace 5 días

    Default job background
    Permanent
    Descripción

    The Delivery Management function within Global Business Services Americas (GBS AM) requires an operational program manager. The scope of the job incorporates all Delivery Management related activities to meet the targeted results. The Delivery Management Program Manager will ensure proper care and maintenance and continuous improvement of our management system. The operational program manager will be responsible for the strategic development and implementation of specific operational, quality, and internal control initiatives for the service unit and their business lines within a defined HUB. The role will provide direct analytical, planning, coordination, and implementation support and process design for operational & internal controls projects focused on ensuring and improving services and customer satisfaction. The role will function as a catalyst for continuous improvement throughout all phases of Delivery Management by driving process improvement and change management methodologies. The role will require analytical decision making, conflict resolution, project management, and influence of cross functional teams. The role will be a leading contributor individually and as a team member, providing direction and mentoring to others.

    The role will report to the Hub Head AM of Delivery Management.

    Responsibilities:

  • ·Determines the strategy and management for operational, quality,and internal control initiatives out of delivery management department.
  • Lead/Develop/Implement/Improveframework components for prescribed management system
  • Provides program management oversight, monitoring, datacollection, and analytics/insight support as needed for activities withinprogram.
  • Partner with Business Lines/Functions to ensure continuedcompliance and improvements to management system.
  • Identify risks and issues and establish relevant alerts tohighlight process owners and communicate to stakeholders.
  • Works with leadership to ensure that objectives of programs aremet.
  • Establish/Drive necessary metrics and reports and ensure timelytransparency and discussions of operational performance management, inclusiveof the identified risks and their escalation if necessary.
  • Assist with the planning, coaching and execution of internal andexternal management system and process assessments. As applicable, support,lead, plan and realize assessments.
  • Drive alignment of local activities with global expectations.
  • Evangelize operational, quality, and customer satisfactionimprovements and gain buy-in from senior leadership on proposed changes.
  • Tracks and monitors project work plans, including objectives,tasks, and time frames to ensure deliverables are completed on time.
  • Creates program transparency for executive management within thelocation and region through periodic management reporting.
  • Leads diverse cross functional and departmental teams to enableproject and program goals.
  • Identifies and responds to changing project circumstances andcommunicate issues to project leadership.
  • Drive/Document holistic/end-2-end process alignments.
  • Works with Education and Training to coordinate necessarytraining.
  • Ensures compliance with Risk and Internal Controls (RIC)requirements.
  • Support of Business Continuity Management (BCM) & EnterpriseRisk Management (ERM) requirements as required.

    • Qualifications andCapabilities

    ·Fluency in English required.

    ·BS/BA in Operations, QualityManagement, Project Management, or related field. Will consider other orcomparable experience a plus.

    ·Innovative thinker with the ability toapply Quality methodologies and frameworks to a diverse range of servicedelivery operations.

    ·Ability to establish productiveworking relationships, and influence, across a diverse cultural context withkey stakeholders at all levels within Siemens, with business partners and withcustomers.

    ·Ability to Influence multiple levelsof management and operations.

    ·Training and managing teams indelivery processes, quality methodologies, and quality assessment ofgoods/services.

    ·Superior oral and writtencommunication skills are crucial.

    ·Strategic thinking and ability to workindependently.

    ·Ability to take ownership in theprocess, while working with others to assure the project's success.

    ·Strong collaboration skills andconflict resolution skills with the ability to work cross functionally withother groups within the Siemens organizations.

    ·Strong personal computer skills(Microsoft Office Suite, SharePoint, SAP,Visio, Tableau, etc.)

    ·Knowledgeof working in and/or managing an ISO (e.g. 9001, compliant system.

    ·Quality and Project Managementlicenses, certification or equivalent, beneficial (e.g.: PMP, CQM, CQA, LEAN).

    ·Knowledge of Financial Controls, aplus.

    Experience

    ·8+ years' experience in operationsrole, quality role or project management role of complex systems or projects.

    ·5+ years' experience operating in anISO compliant management system.

    ·5+ Years in implementing processimprovements and process improvement methodologies.

    ·Certification in a process improvement methodology (i.e., LEAN,six sigma, CQM, CQE) a plus.

    Siemens is an Equal Opportunity andAffirmative Action Employer encouraging diversity in the workplace. Allqualified applicants will receive consideration for employment without regardto their race, color, creed, religion, national origin, citizenship status,ancestry, sex, age, physical or mental disability, marital status, familyresponsibilities, pregnancy, genetic information, sexual orientation, genderexpression, gender identity, transgender, sex stereotyping, protected veteranor military status, and other categories protected by federal, state, or locallaw

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