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Monterrey

    Customer Support Specialist I - Monterrey, México - Uber Freight

    Uber Freight
    Uber Freight Monterrey, México

    hace 1 semana

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    Descripción
    Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed and communicate with Logistics Specialist
    • Communicate any service issues to customer and team
    • Identify and update status on which Carrier missed pick up or delivery; provide sufficient comments for communication to customer
    • Monitor and troubleshoot any problems to ensure on time service
    • Proactively notify Shipper and/or Receiver of Load Status and reschedule pick up/delivery appointments when necessary
    • Update load status in system, e.
    g., loaded, pick-up, delivery, empty, etc.- Update TMS with notes with any issues that may occur- Utilize TMS to actively manage on-time performance and automation objectives
    Basic Qualifications- Experience not required- Basic Math (Includes aptitude to learn how to calculate mileage as it relates to the passage of time)- Advanced Spanish and English written, oral, and presentation communication skills
    Preferred Qualifications- Knowledge of Freight Industry- Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas- 1 Years of customer service experience
    Skills: Required- Bilingual English/Spanish
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