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    Customer Success Representative - Santiago de Querétaro, México - Carolina logistics Inc

    Carolina logistics Inc
    Carolina logistics Inc Santiago de Querétaro, México

    Encontrado en: Talent MX C2 - hace 6 días

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    De jornada completa
    Descripción

    Carolina Logistics is a prominent American freight forwarder with 14 years of expertise in the international market. Headquartered in South Carolina, we offer comprehensive logistics solutions, seamlessly combining air, land, and ocean transportation services. Our commitment to excellence extends to providing smart logistics solutions that enhance supply chain efficiency, all while offering exceptional customer service to our clients. We take pride in delivering our services to clients across the globe, connecting businesses worldwide with seamless, reliable, and efficient logistics solutions.

    We are looking for a Customer Success Manager with experience in sales of logistics services or freight forwarder, advanced English proficiency is a requirement for this position, as there will be interaction with international customers.

    Interested in developing your career in the logistics sector, we are looking for your talent



    Requirements:
    • Inglés avanzado, escrito y hablado. Indispensable.
    • Conocimiento profundo de la industria del transporte de mercancías.
    • Experiencia profesional: Mínimo de 6 meses a 2 años de experiencia comprobable trabajando como Account Executive (Ground Freight) o Customer Service.
    • Familiaridad con los procesos de transporte terrestre y expedición de mercancías.

    Responsabilidades:

    • Cultivar y mantener relaciones sólidas con clientes clave del sector del transporte terrestre de mercancías.
    • Actuar como principal punto de contacto, atender las consultas e inquietudes de los clientes y garantizar su satisfacción general.
    • Identificar oportunidades de upsell y cross-sell.
    • Colaborar con los clientes para comprender la evolución de sus necesidades y ofrecer soluciones que se ajusten a nuestros servicios de transporte terrestre.
    • Dirigir las negociaciones de contratos, incluidas las condiciones, los precios y los acuerdos de servicio.

    ¿Qué ofrecemos?:

    • Horario: Lunes a viernes de 7:50 a 17:00 horas (presencial, 1 hora de comida incluida).
    • Salario base.
    • + Bonos de productividad.
    • Desayunos mensuales.
    • Prestaciones de Ley.
    • Oportunidad de crecimiento dentro de la compañía.
    • Capacitación constante.
    • Team buildings.

    Work area: Querétaro Centro.

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