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    Sr Tech Supp Professional - Xico, México - Honeywell

    Honeywell
    Honeywell Xico, México

    hace 3 semanas

    honeywell background
    Descripción

    Join a team recognized for leadership, innovation and diversity:Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will use your influence to expedite complicated cases. You will develop broad understanding of customer needs. You will drive the knowledge-sharing mindset, methodology, and tools. You will develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.


    Key Responsibilities:


    • Facilitate issue identification and analysis
    • Investigate and resolve technical issues
    • Track requests resolution
    • Provide technical training
    • Build relationships with customers
    • Test products & software
    • Develop and share knowledge
      YOU MUST HAVE
      Bachelor ́s Degree on Engineering,electrical engineering or related.
    • Strong English verbal and written communications skills 5+ years of Tech Support Experience or related
    • Knowledge on Electrical Circuits, Automation, or related.
      WE VALUE
      Good interpersonal and verbal & written communication skills
    • Strong continuous improvement mindset, strong leadership impact
    • Demonstrated experience with Knowledge Management & Call Center Management
    • Good administration skills
    • Some experience with a variety of the business' product programming languages
      Additional Information:

    • JOB ID:req
      Category:Customer Experience

    • Location:Av. Eje 5 Norte number 990,Mexico City,CIUDAD DE MEXICO,02230,Mexico
    • Nonexempt
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