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    Tier 1 Customer Advocate - Guadalajara, México - Drift

    Drift
    Drift Guadalajara, México

    hace 2 semanas

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    Descripción

    Customer Advocate
    • Entry Level (Hybrid role):
      About Drift*About the role
      The goal of the Customer Advocate Team is to be the voice of our customers and drive change.
    You'll be the closest to the customer and interacting with them daily, so we're leaning on you to identify and advocate for how we can keep improving the customer experience.What you'll be doing on the team
    In one month you'll
    • Attend training to learn the Drift story, how we work, and our goals for the future
    • Learn how Drift works and why our customers use it
    • Have 1:1 meetings with your direct manager and meet with other key players
    • Shadow colleagues, learn best practices for what makes Drift Customers successful
      By month 3 you'll
    • Continue to master your knowledge of the Drift product and have a deep understanding of how our customers use Drift to achieve their goals
    • Manage the frontlines by juggling customer conversations while maintaining five star customer service standards
    • Be the squeaky wheel that advocates for the customers to our product teams.
    You will be expected to help ship changes that reduce the number of product related questions
    By month 6 you'll
    • Master an ever changing product as fast, if not faster, than the company is growing
    • Own swift resolution of technical issues on behalf of our customers by partnering with the product team.
    This includes identifying, escalating, and suggesting solutions in order to drive a successful outcome
    • Drive projects forward that synthesize your customer interactions and internal Drift processes to improve the customer experience
    • Be consistently hitting and exceeding your customer experience goals**Drift is committed to being an equal opportunity employer.
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