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    Tech Support Agent - Guadalajara, México - Tata Consultancy Services (Tcs)

    Tata Consultancy Services (Tcs)
    Tata Consultancy Services (Tcs) Guadalajara, México

    hace 1 semana

    Default job background
    Descripción

    We are looking for a competent
    Level 1 Operations Support Agent to monitor and resolve issues related to hardware, software and network infrastructure.

    You need to have experience with IT performance management, network administration and system security.
    Ultimately, you'll ensure the IT systems are secure, its performance is consistent and reliable
    Responsibilities
    • Maintain and optimize company's networks and servers
    • Be responsible for device management
    - Oversee data backup and system security operations (e.g. user authorization, firewalls)
    • Coordinate installations, upgrades and configurations of hardware and software
    • Assess system performance and recommend improvements
    • Resolve issues escalated by end users, technicians and engineers
    • Provide support and guidance to other support groups
    - Manage contracts with vendors (e.g. development platforms, telecommunication companies)
    • Develop IT policies and practices
      Requirements:
    • Proven experience as Level 1 Operations Support Agent or similar role
    • Experience with system installation, configuration and analysis
    • Thorough knowledge of networks and cloud computing
    • Excellent organizational and follow up skills
    • Ability to manage multiple projects
    • Problem
    • solving aptitude
    • Proficiency in English (both written and spoken)
    • Excellent communication skills
    • Preferably with experience in Retail
      We offer:
    • Hybrid working model.
    • Up to $22,500 gross monthly
    • Above law and law benefits
    • Food Vouchers
    • 12 days of vacation
    • Life insurance
    • Medical InsuranceTipo de puesto: Tiempo completoSueldo: $19, $22,000.00 al mesHorario:
    • Fines de semana
    • Incluye fines de semana
    • Rotativo
    • Turno de 8 horasPrestaciones:
    • Seguro de gastos médicos mayores
    • Seguro de vida
    • Vales de despensaExperiência:
    • Atención al cliente: 1 año (Deseable)

    Lugar de trabajo:
    Empleo presencial
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