Trabajos
>
Tijuana

    Learning Experience Manager - Tijuana, México - TaskUs

    TaskUs
    TaskUs Tijuana, México

    hace 5 días

    Default job background
    De jornada completa
    Descripción
    Description
    :
    Learning Experience Manager
    The Learning Experience Manager will be responsible for coordinating, organizing, and implementing all of our training programs.

    They will work closely with our Learning Experience Leaders and other site managers daily to ensure the quality of all programs and to execute and deliver world-class training for all of our teammates and future leaders.


    Responsibilities include but are not limited to:

    Maintain Training Schedule for

    Tijuana Sites:
    This is to be worked on daily to ensure transparency with other departments
    Update all Spreadsheets for rosters for

    Tijuana Team:
    This is to be worked on daily, as employees are added or deleted.
    Create Seats for
    New

    Training Staff:
    This includes updated job descriptions, duties, and pay ranges
    Interview for
    New

    Training Staff:
    This should include interview questions regarding skillset and culture
    Onboard

    Training Staff:
    Complete overview of TaskUs culture and Job Expectations
    Set Job Expectations with

    Training Staff:
    This includes all policies and procedures for training staff
    Grade Training Staff on

    Training Skill Sets:
    This is where the KPIs are assessed and measured
    Develop Training Staff and Leadership with education and certifications: In the area of continued education, trainers are expected to take classes/certs
    Observe Training Staff during training classes: To maintain excellence in their performance, observations will be conducted
    Provide Positive and

    Constructive Feedback:
    Coaching and mentoring each trainer for improvements and praise
    Provide KPIs and standards for each quarter for

    Training Staff:
    This is setting goals for each trainer quarterly
    Provide tools/resources to assist in excellent training material creation: Give access to all resources to maintain job function
    Document information on each

    Training Staff Member:
    Maintain electronic records to each trainer
    Receive and analyze training evaluation forms for each class: Look for trends and patterns to help improve the training department
    Create and maintain training methodologies for the training department: Find innovative ways to enhance the training experience
    Develop training courses to further educate current employees: To further educate our employees for possible higher positions
    Maintain strong communication with Recruiting and Operations: Co-create a strong cycle from pipeline to production

    Ensure the accountability of the positions to which responsibilities have been delegated in the safety and health management system.

    Define and allocate the financial and technical resources and personnel necessary for the design, implementation, review, evaluation and improvement of prevention and control measures so that those responsible for occupational health and safety in the company can satisfactorily perform their duties.


    Qualifications
    Five years of training experience
    Two years of BPO management experience
    Two years of BPO Experience
    Strong written and verbal communication skills
    Strong coaching and mentoring skills
    Strong will to learn and adapt to quick change
    Proficient in Microsoft Office and Google Suite applications required
    Strong, confident, and effective verbal and written communication skills are required.
    Strong interpersonal, conflict management, and mentoring skills
    Ability to work on a flexible schedule including weekends, holidays, evenings, and long hours.
    High energy, enthusiastic, motivational training style
    Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills are required.

    About TaskUs
    TaskUs (


    NASDAQ:
    TASK) is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect, and grow their brands.

    Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech, and HealthTech.

    As of June 30, 2021, TaskUs had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland, and Colombia.



    How We Partner To Protect You:
     TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

    DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
    We invite you to explore all TaskUs career opportunities and apply through the provided URL .
  • Teradata

    Service Experience Manager

    hace 3 días

    Teradata Tijuana, México

    Service Experience Managers execute their role by both delivering specific value-add services and by serving as a focal point overseeing ongoing operational services. Service Experience Managers will bring not only industry established rigor for operational excellence (ITIL/ITSM) ...

  • Teradata

    Service Experience Manager

    hace 1 semana

    Teradata Tijuana, México

    Service Experience Managers execute their role by both delivering specific value-add services and by serving as a focal point overseeing ongoing operational services. Service Experience Managers will bring not only industry established rigor for operational excellence (ITIL/ITSM) ...

  • TaskUs

    Learning Experience Manager

    hace 2 días

    TaskUs Tijuana, México

    Think of this position as the "Training Master" that works in tandem with Operations. · As a Learning Experience Manager, you will manage the initiation, development, and implementation of the TaskUs training department's site-wide initiatives and drive campaign specific training ...

  • TaskUS

    Learning Experience Manager

    hace 4 días

    TaskUS Tijuana, México

    **Job Description**: · Think of this position as the "Training Master" that works in tandem with Operations. · As a Learning Experience Manager, you will manage the initiation, development, and implementation of the TaskUs training department's site-wide initiatives and drive cam ...

  • TaskUS

    Learning Experience Manager

    hace 1 día

    TaskUS Tijuana, México

    Think of this position as the "Training Master" that works in tandem with Operations. · As a Learning Experience Manager, you will manage the initiation, development, and implementation of the TaskUs training department's site-wide initiatives and drive campaign specific training ...

  • Teradata

    Service Experience Manager Ii

    hace 4 días

    Teradata Tijuana, México

    What You'll Do · SEM execute their role by both delivering specific value-add services and by serving as a focal point overseeing ongoing operational services. Service Experience Managers will bring not only industry established rigor for operational excellence (ITIL/ITSM) but al ...

  • TaskUS

    Senior Learning Experience Manager

    hace 1 semana

    TaskUS Tijuana, México

    **About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the f ...

  • MRO Supply

    Data Manager with Ecommerce Experience

    hace 1 semana

    MRO Supply Tijuana, México

    MRO Supply is currently looking for an analytical professional who thrives on the chance to decipher data systems. As the Data Manager, you will oversee the development and use of company data systems, and guarantee that all information to and from the company runs timely and sec ...

  • Electronic Arts

    Manager, User Experience Design

    hace 4 días

    Electronic Arts Tijuana, México

    **Manager, User Experience Design - EA SPORTS FC** · Vancouver, Canada or Remote (North America) · *** · EA SPORTS is one of the most iconic brands in entertainment - connecting hundreds of millions around the world to the sports they love through a portfolio of industry-leading ...

  • TaskUs

    Learning Experience Manager

    hace 2 semanas

    TaskUs Tijuana, México De jornada completa

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fas ...

  • Festo Pneumatic, S. A.

    Application Engineer

    hace 2 días

    Festo Pneumatic, S. A. Tijuana, México

    **Application Engineer**: · **PURPOSE**: · **PRINCIPALES FUNCIONES**: · - Creates Requirement Specification together with the customer. · - During the pre-sales phase acts as interface between customer and all relevant departments within Festo, always in coordination with the sal ...

  • MASTERPIECE ART GALLERY

    Gerente de Planta

    hace 1 semana

    MASTERPIECE ART GALLERY Tijuana, México

    **Resumen de trabajo** · Buscamos un gerente de planta confiable y motivado para unirse a nuestra creciente maquiladora en México. En este puesto, utilizará su experiência, liderazgo y habilidades de comunicación para dirigir a los miembros del equipo. Debe poder trabajar bajo pr ...

  • MASTERPIECE ART GALLERY

    Gerente de Planta

    hace 2 días

    MASTERPIECE ART GALLERY Tijuana, México

    **Resumen de trabajo** · Buscamos un gerente de planta confiable y motivado para unirse a nuestra creciente maquiladora en México. En este puesto, utilizará su experiência, liderazgo y habilidades de comunicación para dirigir a los miembros del equipo. Debe poder trabajar bajo pr ...

  • North American Production Sharing

    Técnico Mantenimiento

    hace 1 semana

    North American Production Sharing Tijuana, México

    **Descripción de Puesto** · Fecha de Liberación: 23/Feb/ R Rev B · **Puesto (Job Title): · Técnico de Mantenimiento · / MaintenanceTechnician · **Código de Puesto (Job Code): · **Clasificación (Indicator)**: · Indirecto con bonos / Indirect with bonus · **Rol del Puesto (Job Role ...

  • North American Production Sharing

    Técnico de Mantenimiento de Edificios

    hace 1 semana

    North American Production Sharing Tijuana, México

    **Descripción de Puesto** · Fecha de Liberación: 23/Feb/ R Rev B · **Puesto (Job Title): · Técnico de Mantenimiento de Edificios · / Facilities MaintenanceTechnician. · **Código de Puesto (Job Code): · **Clasificación (Indicator)**: · Indirecto con bonos / Indirect with bonus · * ...

  • CYNTAR SC

    Digital Marketing Manager

    hace 4 días

    CYNTAR SC Tijuana, México

    **Descripción General**: · La experiência para trabajar en este puesto es esencial, ya que un digital marketing manager, debe conocer perfectamente la dinámica de los procesos digitales. · Su objetivo es promover y comercializar los productos o servicios a través de los canales d ...

  • BAJA FULFILLMENT SERVICES INTERNATIONAL S. DE R.L. DE C.V

    Atención a Clientes

    hace 1 semana

    BAJA FULFILLMENT SERVICES INTERNATIONAL S. DE R.L. DE C.V Tijuana, México

    **Baja Fulfillment **is your turn key logistics fulfillment solutions provider. Handling every step in the logistics chain including sourcing and design, international shipping by air and ocean, warehousing and fulfillment, and final mile delivery into the hands of your customers ...

  • BAJA FULFILLMENT SERVICES INTERNATIONAL S. DE R.L. DE C.V

    Logistica de Atención a Clientes

    hace 1 semana

    BAJA FULFILLMENT SERVICES INTERNATIONAL S. DE R.L. DE C.V Tijuana, México

    **Baja Fulfillment **is your turn key logistics fulfillment solutions provider. Handling every step in the logistics chain including sourcing and design, international shipping by air and ocean, warehousing and fulfillment, and final mile delivery into the hands of your customers ...

  • North American Production Sharing

    Distribution Operations Manager

    hace 1 día

    North American Production Sharing Tijuana, México

    OPERATIONS DISTRIBUTION MANAGER · Currently searching Mid to senior management level position, reporting to General Manager. This is a key position to help the company expand, innovate and create great Performance Apparel products for their customers. · If you share this vision a ...

  • Thermo Fisher Scientific

    Developer I

    hace 1 semana

    Thermo Fisher Scientific Tijuana, México

    **Requisition Title**: Developer I, ServiceNow · **Requisition ID**:227791BR · The ServiceNow Developer must have experience in Information Technology Service Management and Information Technology Business Management. Experience working on projects with ServiceNow platform. Overa ...