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    IT Service Manager – Field Services - Mexico City, México - Citi

    Citi
    Citi Mexico City, México

    hace 51 minutos

    Citi background
    De jornada completa
    Descripción

    The Infrastructure Manager is an intermediate level role responsible for driving LAN / WAN and help desk administration strategies, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to coordinate, manage and advise a team of professionals on technical and strategic concepts and activities.

    Responsibilities:

  • Provide technical oversight across systems and applications, including escalations and resolutions
  • Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
  • Communicate interdependencies in and outside of the department as well as across products and projects
  • Verify adherence to control/risk standards and processes
  • Lead, evaluate, provide resources and drive a team towards realistic goals
  • Demonstrate a comprehensive knowledge of how areas of Technology Infrastructure contribute to achieving business goals
  • Shared responsibility for delivery of end results and contributes to planning, budget management and formulation of procedures which directly impacts the Technology Infrastructure area; influence for resource planning
  • Influences others through communication and diplomacy skills; may negotiate with external parties
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Ability to manage teams.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

    • Qualifications:

  • 5-8 years of experience in a Technology Infrastructure role with people management experience
  • Experience in selected infrastructure technologies (application hosting and/or end user services)
  • Effective written and verbal communication skills
  • Effective analytic/diagnostic skills
  • Ability to communicate technical concepts to non-technical audience
  • Experience in a Financial Services or large complex and/or global environment preferred
  • Ability to develop projects required for design of metrics, analytical tools, benchmarking and best practices
  • Ability to partner with virtual and in-person teams, define goals to a team, and work under pressure or to a deadline

    • Education:

  • Bachelor's/University degree or equivalent experience

    • This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

    El rol de Service Delivery Manager C12 estará en constante comunicación con equipos locales o internacionales para abordar y documentar algunos problemas técnicos a nivel de redes, hardware etc.

    El rol va a estar en evolución constante y adquirirá nuevas competencias conforme se vaya adaptando

    Experiencia deseable de 3 a 5 años en el rol de IT SERVICE DELIVERY MANAGER O FIELD SERVICES

    Conocimientos en manejo de personal interno y externo (subcontratados).

    Interacción con Sr. Manager.

    Resolución de incidentes y requerimientos del área de negocios de sucursales.

    Implementación de iniciativas tecnológicas en sucursales.

    Manejo de proveedores.

    Conocimiento de administración niveles de servicio con proveedores e inventarios.

    Conocimientos en soporte a usuarios en equipos Desktop, Laptops, VDI, Telefonía, Equipos de videoconferencias, Network.

    Inglés Avanzado Deseable.

    Lic o Ing. Negociable respecto a experiencia profesional.

    Disponibilidad para trabajar de forma HIBRIDA 3 Oficina y 2 en Casa (Ubicación principal Portal San Ángel) (Con disponibilidad para trasladarse a METEPEC ocasionalmente)

    Job Family Group:

    Technology

    Job Family:

    Infrastructure

    Time Type:

    Full time

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