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Tlaquepaque

    Service help desk Analyst - Tlaquepaque, México - HELLA

    HELLA
    HELLA Tlaquepaque, México

    hace 1 semana

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    Descripción

    Service help desk Analyst

    Location ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Tlaquepaque, Mexico

    Pacesetting. Passionate. Together. HELLA is a listed,internationally positioned automotive supplier operating under the umbrellabrand FORVIA. Within this de facto group, HELLA stands for high-performancelighting technology and automotive electronics. At the same time, the Companycovers a broad service and product portfolio for the spare parts and workshopbusiness as well as for manufacturers of special-purpose vehicles with itsLifecycle Solutions business group. HELLA has around 36,000 employees at morethan 125 locations worldwide and generated consolidated sales of € 6.3 billionin the fiscal year 2021/2022.

    YOUR TASKS

    As a Service help desk analyst you will work organizing, implementing and executing infrastructure systems' administration in accordance with given parameters, looking after and installing infrastructure systems, supporting users in case of problems, instructing users, taking over project management for national as well as international projects of medium complexity in coordination with the superior.

  • Set objectives and deliver results that have direct impact on the achievement of results within the job area
  • Check and correct problems that are not immediately evident in existing systems or process
  • Creating preliminary examinations due to existing requirements at national and international projects of medium
    complexity in accordance with already established directives
  • Keeping up-to-date with state of arts technologies on the market and technical selecting and testing system
    components. Continuous improvements of the existing infrastructure.
  • Configuring and managing the set system components taking the current Hella Group security policy in
    accordance with existing guidelines
  • Monitoring, measuring and optimizing systems by applying suitable system management and performance
    tools
  • Analysis and correction of faults (First/Second-Level support)
    • YOUR QUALIFICATIONS
  • 2 years of experience as service help desk.
  • English Advanced
  • Bachelor Degree
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