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    Service Desk Analyst - Guadalajara, México - Jamy Interactive

    Jamy Interactive
    Jamy Interactive Guadalajara, México

    hace 3 semanas

    Default job background
    Descripción

    Service Desk Analyst Responsibilities:

    • Testing and analyzing IT system and software performance.
    • Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
    • Avoiding service interruptions by performing system installations, updates, and maintenance procedures.
    • Preparing training manuals and FAQ materials for easy-access end-user guidance.
    • Documenting processes and maintaining service desk records.
    • Making recommendations to optimize IT performance and to prevent future problems.
    • Collaborating with internal departments to ensure that IT needs are met.
    • Keeping informed of advancements in IT.

    Service Desk Analyst Requirements:


    Associate's or bachelor's degree in computer science, information systems, or similar.
    At least two years' experience in an IT performance analysis and end-user support role.
    In-depth and current knowledge of computer programs and hardware.
    Proficiency in customer relationship management (CRM) and task management software.
    Exceptional analytical and problem-solving skills.
    Advanced collaboration, communication, and interpersonal skills.
    Excellent organizational and time management skills.


    Job Types:

    Full-time, ContractContract length: 12 monthsPay: $ $143.83 per hourExpected hours: 40 per weekApplication Question(s):
    • What is your hourly rate expectation ?
      Experience:
    Service Desk Analyst: 1 year (preferred)
    IT support: 1 year (preferred)
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