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    Salesforce Constituent Relationship Management - Mexico City, México - World Resources Institute

    World Resources Institute
    World Resources Institute Mexico City, México

    hace 2 semanas

    Default job background
    Descripción

    This is a hybrid position which requires 8 days/month intheoffice. You can be based in our office inMexico, BrazilorColombia.Existing work authorization is required at the time of application submission as WRI is unable to sponsor any visa work sponsorship for this position.

    About the Program:

    WRI's Operations department strives to make all global offices fully capable and low risk, enhancing their operational capabilities, establishing sustainable growth through a bond of mutual respect, collaboration and sharing knowledge across the sisterhood of WRI offices. This is done by targeting upon standards of performance, measuring the efficiency and effectivenessacross all the WRIoffices.

    Job Highlight:

    Reporting to the CRM Solutions Architect, you will be responsible for thedailyadministration and maintenance of WRI's CRM System. Integration of the CRM into staff's daily workflow globally across all International Offices, Programs, and Centers is critical to widespread adoption and ensuring the system is used to its fullest potential.You willbethe first-level support for Salesforce users.

    What will you do:

    User Support(35%):-

  • Interact daily with current and potential Salesforce users to answer routine questions and troubleshoot issues
  • Drive increased adoption of and interest in Salesforce
  • Identify recurring user pain points with the goal of implementing solutions

    • Salesforce Administration(35%): -

  • Helpgather of detailed functional requirements stating project scope and desired outcomes
  • Collaborate daily with the CRM Solutions Architect to support users, implement new system features, and build fixes while adhering to stated best practices
  • Support the design, development, and deployment of large-scale enterprise solutions globally
  • Maintain system documentation

    • Data Maintenance(30%): -

  • Proactively improve data quality through a combination of manual and bulk data cleanups working independently or in conjunction with data owners
  • Ensure freshness and completeness of data by flagging areas of concern to end users and supporting users in data upkeep, while creating KPIs to track data quality over time
  • Identify causes of bad data to test and implement fixes
  • Monitor data quality and system usage indicators, raising concerns and trends to the attention of the CRM Solutions Architect

    • What will you need:-

  • Education:You have completed aBachelor'sdegree inIT, Computer Science, engineering or relevant field or equivalent
  • Experience:You have a minimumof3years ofprofessional experiencein data analysis and process flows to include data analyst or operations analyst
  • Experience using Salesforce or other customer relationship management tools (, Blackbaud, Hubspot) to develop business solutions
  • Experience withExcel including bulk operations and data transformation is required
  • Experiencedocumenting business processes, system interactions, and data flows
  • Experienceexcellent troubleshooting, data analysis, and problem-solving skills
  • This position will require alternating between periods of intense collaboration and spells of solo/heads-down work
  • A current Salesforce Admin certificate is preferred, but not required
  • Languages:Fluencyin Englishrequired
  • Requirements:Existing work authorization is required where this position.WRI is unable to authorize visa workauthorization

    • Potential Salary:Salary is commensurate with experience and other compensable factors.

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