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    Sr. Operations Manager BPO - Ciudad de México - Concentrix

    Concentrix
    Concentrix Ciudad de México

    hace 4 días

    Default job background
    De jornada completa
    Descripción

    Description

    The Sr. Operations Manager is responsible for:
    Strategic Oversight: Lead and execute operational strategies, manage resources, and optimize processes to achieve organizational goals and enhance efficiency.

    Team Leadership and Quality Control: Direct a team, ensure product/service quality, manage budgets, and maintain compliance with a focus on continuous improvement.

    KEY ACCOUNTABILITIES

    • Strategic Planning: Developing and implementing operational strategies to achieve the company's goals and objectives.
    • Team Leadership: Managing and leading a team of operations staff, providing guidance, coaching, and performance evaluations.
    • Process Improvement: Identifying areas for process optimization and efficiency enhancements, and implementing improvements to increase productivity.
    • Resource Allocation: Managing budgets and allocating resources effectively to meet operational needs while controlling costs.
    • Quality Control: Ensuring that products or services meet quality standards and customer expectations.
    • Risk Management: Identifying and mitigating operational risks, including those related to safety, compliance, and security.
    • Vendor and Stakeholder Management: Collaborating with vendors, suppliers, and other stakeholders to maintain strong relationships and optimize partnerships.
    • Data Analysis: Analyzing data and key performance indicators to make informed decisions and drive improvements.
    • Reporting: Providing regular reports and updates to senior management on operational performance and outcomes.
    • Compliance: Ensuring that the company complies with relevant regulations and industry standards.
    • Customer Focus: Maintaining a customer-centric approach to meet customer needs and resolve issues promptly.
    • Technology Adoption: Evaluating and implementing technology solutions to enhance operational efficiency.
    • Emergency Response: Developing and implementing contingency plans to address unexpected operational disruptions or crises.
    • Continuous Improvement: Fostering a culture of continuous improvement within the operations team.
    • Communication: Effective communication with internal teams and external partners to ensure alignment and smooth operations.

    REQUIRED SKILLS

    Previous experience as Operations Manager in BPO industry at least 3-5 years

    Bachelor's degree preferred

    English proficiency B2 or C1

    Strong communication skills, both written and verbal

    Proficient in Microsoft Office

    Location:

    MEX Mexico City Downtown Insurgentes

    Language Requirements:

    English

    Time Type:

    Full time
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